Country Manager at Kenya Airways

Brief Description        

Reporting to the RegionalManager East & Central Africa, the Country Manager Tanzania is responsibledriving the Sales & commercial business plan for Kenya Airways, selling of KQ products and network within Tanzania, leading a motivated team in a bid toachieve the set sales targets, ensure a customer centric approach drivinglong-term customer loyalty and recognition and protect Kenya Airways’ marketshare and interests in the territory.

Detailed Description        

• To drive the sales and commercial action plan for Tanzania to deliver the budgeted objectives.
• To drive relevant Sales strategies to deliver revenues and market share from all channels.
• To be the principal administrator for Kenya Airways in Tanzania representing Kenya Airways on all fronts while safeguarding KQ’s interests.
• Lead a motivated team that quickly adapts to change  and taps on opportunities to deliver on set objectives  
• To identify new business opportunities and take steps to implement them for new revenue streams.
• To foster relationship with all stakeholders in the country, including the Trade, TOs, airport, civil aviation, Embassies and other government authorities
• Coordinate efforts with Ground Services team and Cargo team to deliver optimal route level financial results.
• Accountable for Customer satisfaction and experience (all segments).
• Champion innovation and change to meet customer needs and drive commercial objectives.
• Own and drive performance management by establishing clear KPIs coupled with regular performance reviews.
• Build, manage, and retain relationships with direct customers
• Steer staff development and optimal training to reach maximum levels of quality and productivity.
• Execute HR Management in line with the HR Policies and Procedures, local labour laws and CBA provisions where applicable

Job Requirements        

• Bachelor’s Degree in a relevant field from a recognized Institution.
• Minimum of 5 years airline experience in sales and marketing of which 2 must be at a senior sales level.
• Ability to lead and motivate a team.
• Strong analytical skills.
• Good negotiator and ability to influence.
• Proficiency in a foreign language will be an added advantage.
• Cost conscious.
• An entrepreneurial mindset.

Additional Details        

• High level of integrity.
• Good communicator and articulate.
• Possession of excellent problem solving, negotiating, influencing and communications skills.
• Proactive/self-starter.
• Good KQ product knowledge.