Credit Admin and Collections Associate at Wasoko

Our strategy is to provide a world-class customer experience with regard to accessing basic financial services through effective education and signalling that allows our customers to graduate with more sophisticated financial products. In the long run, these more sophisticated financial products will be the profit engine of the financial services business

Key Responsibilities;

• Capacity to recruit & manage clients including KYC, usage, retention and repayment
• Managing customers directly and in liaison with the sales team to ensure:
  • Growth
  • Ensure they order the set number of SKUs and grow their SKUs per order
  • Ensure they grow Average Revenue Per User MoM
  • Ensure on-time repayment of credit with the capacity to escalate collections
• Daily follow up of overdue invoices through phone calls and field visitations
• Developing Pay plans / Promise to Pay database with elaborate follow-ups
• Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
• Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes in policy
• Handle all customer and agents complaints within the credit portfolio
• Any other duties may be assigned

Qualifications

• Diploma in a Business related course
• Proven work experience in credit management
• Good understanding of lending procedures & credit-related laws
• 2-4 years of credit experience
• Be willing to regularly travel to customer sites
• Have considerable experience with customer negotiations