Credit Control Officer at Kenya Institute of Social Work and Community Development

Duties and responsibilities

Reporting to the Principal the Credit Control Officer will perform a wide range of duties and responsibilities. These may include, but are not limited to:

• Chasing up overdue payments via telephone and email
• Resolving customer queries and issues
• Reviewing credit applications and references
• Setting credit limits
• Receipting, allocation and reconciliation of payments to customer’s accounts
• Solve problems regarding incorrect payments
• Managing the Days Sales Outstanding figure
• Preparing journal entries
• Producing monthly Aged Debtor Reports
• Highlighting problem customers to senior management
• Assessing institute’s risk
• Referring debts to third party collection agencies when necessary
• Assisting the broader accounts team with ad hoc tasks

Skills and attributes:

• Understanding of the end to end Accounts Receivable process
• Strong communication skills, both written and verbal
• Ability to build relationships with internal and external stakeholders, including Management
• Excellent organizational and time management skills
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Tenacity and ability to have difficult conversations
• Willingness to escalate debt issues
• Intermediate computer software skills, including Excel and Accounting packages

QUALIFICATIONS

• Diploma in Business Management
• CPA-K or ACCA;
• Minimum of five (3) years in credit management/credit control
• Understanding of the end to end Accounts Receivable process