Credit Controller at PCEA Kikuyu Hospital

Job Purpose

The Credit Controller is a key leadership role within the finance team, responsible for managing the entire credit control function of the hospital. The position exists to optimize cash flow, minimize bad debt, and ensure the hospitals financial stability while upholding its compassionate mission. The role involves leading a team, developing effective credit policies, and managing patient accounts with a balance of financial acumen and empathetic customer service.

• Lead, mentor, and manage the Credit Control team, fostering a culture of professionalism, efficiency, and empathy.
• Assign workloads, set performance objectives, conduct regular performance reviews, and identify training needs.
• Develop and implement efficient workflows and processes for the credit control section.
• Develop, implement, and regularly review the hospitals credit control policies and procedures, ensuring they align with the hospital's mission and financial goals.
• Oversee the entire debtors book (patient and third-party receivables) and ensure timely collection of all outstanding debts.
• Monitor aged debt reports closely and implement a proactive, staged approach to collections (reminders, statements, phone calls, final demands).
• Manage relationships with external debt collection agencies and legal advisors, instructing them only as a last resort and in accordance with hospital policy.
• Prepare accurate weekly and monthly cash flow forecasts based on expected collections.
• Prepare monthly credit control reports for the Finance Manager, detailing performance against targets, aged debt analysis, and key challenges.
• Ensure all interactions with patients and their families are handled with sensitivity, professionalism, and discretion, reflecting the caring values of the hospital.

Academic Qualifications:

• A Bachelors degree in Finance, Accounting, Business Administration, or a related field.
• Professional qualification (e.g., ACCA, CPA, Credit Management certification).
• Minimum of 5-7 years of experience in a credit control role, with at least 2-3 years in a supervisory or management capacity.
• Experience within a healthcare setting is highly desirable.
• High proficiency in MS Office Suite (especially Excel) and experience with accounting/ERP software.
• Experience with hospital management systems is a plus.

Competencies and Skills

• Leadership & People Management
• Financial Acumen
• Communication Skills
• Negotiation & Conflict Resolution
• Resilience & Empathy
• Analytical & Problem-Solving
• Organization