Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 18, 2023
    Deadline: Nov 7, 2023
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Vision: To be the leading insurance industry regulator. Mission: To effectively regulate, supervise, develop the insurance industry and protect insurance beneficiaries. Core Values: (i)Accountability: -We exercise prudence in use of public resources entrusted to IRA. (ii)Team Spirit: -We work effectively with others across functional lines to a...
    Read more about this company

     

    Customer Relations Officer

    REF: CRO/24

    The job holder is responsible for implementing strategies aimed at enhancing and maintaining service delivery and customer experience for increased customer satisfaction and establishment of a positive reputation and corporate image.

    Job Specifications

    The duties and responsibilities entail:

    • Implement activities articulated in the customer relations strategies for enhanced customer experience, value addition, customer satisfaction and support the realization of strategic objectives.
    • Receive, register and maintain a database of all complaints lodged at the Authority.
    • Investigate, resolve or escalate (where necessary) and provide feedback to customers as appropriate.
    • Prepare monthly customer relations report.
    • Maintain customer relationships to build a reputation for excellent service
    • Monitor social media for complaints and issues raised against the Authority and provide/coordinate the provision of responses
    • Initiate and follow up on the timely resolution of public complaints made against the Authority.
    •  Implement the customer satisfaction survey recommendations to address service gaps identified during annual surveys
    • Prepare quarterly implementation reports
    • Implement innovative customer service initiatives to keep abreast with emerging customer needs and expectations.
    • Implement the customer relations management systems using CRM programs to enhance customer service and experience across all departments

    Persons Specifications

    • Bachelors degree in Mass Communication, Communication Studies, Journalism, or Public Relations ;
    • Be a member of a relevant professional body
    • Certificate in Computer proficiency
    • Meet the provision of Chapter Six of the Constitution of Kenya

    Competencies and skills

    • Excellent oral and written communication skills
    • Strong communication and presentation skills
    • Good analytical skills
    •  Problem solving
    • Professionalism

    Method of Application

    Terms of Offer:

    An attractive remuneration package commensurate with the responsibilities of the position will be negotiated with the successful candidate.

    Successful candidates for positions in Job Grade IRA 3 shall be appointed on a contract of five (5) years renewable subject to performance while those in Job Grade IRA 4 to IRA 10 shall be appointed on Permanent and Pensionable terms of service.

    Application:

    Suitably qualified and experienced individuals should submit applications enclosing a detailed curriculum vitae (CV), copies of relevant academic and professional certificates/testimonials and a copy of National Identity Card.

    The CV must at the minimum provide details of the applicant’s email address, day-time mobile telephone numbers, details of current employer, current remuneration and names and contacts of three (3) referees familiar with the applicant’s professional background and experience.

    Applications, addressed to the undersigned, may be sent by post or delivered at the Insurance Regulatory Authority (Registry Section) at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill. Please note that these should be sealed, marked “Confidential” and indicate the job reference (e.g “REF:MICT/08” for Manager ICT).

    Commissioner of Insurance & Chief Executive Officer

    Insurance Regulatory Authority

    Zep-Re Place

    P.O Box 43505-00100

    Nairobi

    Applications must be received by close of business on 7th November 2023.

    Candidates who had earlier applied for these positions may re-apply.

    Compliance Requirement:

    In accordance with The Employment (Amendment) Act, 2022, the Authority will require candidates it wishes to enter into a written contract of service with to comply with Chapter Six of the Constitution by submitting mandatory compliance and clearance certificates from the relevant entities.

    Important:

    IRA is an Equal Opportunity Employer. Persons With Disabilities are encouraged to apply.

    Canvasing in any manner shall lead to automatic disqualification.

    Only shortlisted candidates will be contacted for interviews.

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Insurance Regulatory Authority... Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail