Customer Success and Digital Marketing Executive at Summit Recruitment and Search

Key Responsibilities:

• Building and developing the quality of service from our fitness instructors.
• Improve member experience by interacting and understanding our member base, systems and processes and use this to improve member retention.
• Oversee all digital marketing and sales initiatives.
• Gather customer feedback such as compliments and areas of improvement to be relayed to coaches.
• Address and resolve member concerns as soon as they arise.
• Maintain clean, neat, and safe studios and ensure group exercise equipment are well-maintained.
• Build long term member participation and retention.
• Design and oversee all aspects of digital marketing including our marketing database, email, and advertising campaigns.
• Plan and manage social media platforms – Instagram, Facebook, TripAdvisor, Google etc. by curating helpful content and resources our clients can use to make informed buying decisions.
• Prepare accurate reports on marketing campaign’s overall performance to give insight into the effectiveness of our marketing strategy.

 Qualifications:

• Bachelor’s degree in marketing or relevant field.
• Must have ability to resolve member problems and concerns effectively and professionally.
• Able to work professionally, collaboratively, and cross-functionally.
• Must have a minimum of 3 years’ experience in a digital marketing, advertising or customer support at a management level.
• Must have in-depth knowledge of various social media platforms, best practices, and website analytics.
• Good analytical and reporting skills with excellent attention to detail.
• Passion for fitness is an added advantage.