Customer Success Manager at Amitruck

About the Sales Team

The Amitruck Sales team is a diverse group of experienced salespeople, dynamic relationship managers, and new graduates who bring a fresh perspective. We are the team that communicates Amitruck’s vision and offering to clients across our four key markets. We’re passionate about growth and love showcasing how our technology can solve significant logistical challenges.

A Customer Success Manager is a key part of the team. They are responsible for building robust, long-term relationships with new clients. As a Customer Success Manager, you will support customers as they transition from opportunity to active customers of Amitruck’s services with a strong focus on optimizing customer satisfaction and customer lifetime value. The CSM will be responsible for satisfaction, renewal, and extension in the context of an expanding enterprise customer base across East Africa.

We are seeking a highly experienced and strategic CSM, with the ability to shape and drive the customer journey across a portfolio of strategic, high value accounts ⚡

What you'll be doing

• Building strong customer relationships
• Maintaining a robust pipeline of monthly recurring revenue
• Generating revenue through account expansion
• Developing a strong understanding of your customers’ industries and sectors to provide consultative upselling
• Managing operational challenges that arise across your portfolio
• Working closely with Operations to ensure adherence to SLAs
• Working collaboratively across business units to provide an excellent client experience
• Identifying opportunities for business growth in existing accounts and industries
• Tracking the efficiency and effectiveness of customer complaint resolution

What you bring to the table

• 3+ years in a previous Customer Success / Account Management / Business Development role across both SME and Enterprise clients
• A proactive and problem-solving mindset, including the ability to spot opportunities in existing and new sectors
• An enthusiasm for understanding your clients’ sector and particular challenges, and working to solve them creatively in a fast-paced environment
• A strategic, analytical, data-driven approach. You’re comfortable with numbers and use them to inform decision-making
• Exceptional proficiency in both written and spoken English
• Experience working cross-functionally to achieve wider strategic goals