Customer Success Manager at Kubicle

Key Responsibilities:

Customer Engagement: 

• Build and maintain strong relationships with our customers, serving as their primary point of contact during their Kubicle journey.

Onboarding and Training: 

• Guide customers through the onboarding process, providing training and assistance to help them get the most out of our platform.

Customer Support: 

• Report customer inquiries, issues, and concerns promptly to our customer support team, ensuring a high level of customer satisfaction.

Feedback Collection: 

• Proactively gather customer feedback to identify areas for improvement and relay this information to the appropriate teams.

Data Analysis:

• Analyze customer usage data to identify trends and opportunities to enhance customer success.

Documentation:

• Maintain accurate records of customer interactions and track customer success metrics.

Collaboration:

• Work closely with cross-functional teams, including Sales, Marketing, Content and Product, to align customer success strategies.

Qualifications:

• Bachelor's degree or equivalent work experience.
• Previous experience in customer success, account management, or a related field is preferred.
• Strong communication and interpersonal skills.
• Proven ability to manage and prioritize multiple customer relationships effectively.
• Analytical mindset with the ability to derive insights from data.
• Self-motivated, proactive, and able to work independently.
• Knowledge of elearning is a plus.