Customer Success Trainee at Hanmak Technologies Ltd

Requirements & Skills

• Excellent verbal and written communication skills 
• Ability to think fast and logically 
• Professionalism and dependability 
• Willingness and ability to learn and adapt fast to work requirements 
• Ability to maintain stable performance under pressure or opposition 
• Willingness to travel both locally and internationally 
• Customer focus
• Good understanding of Linux and Windows operating systems 
• Excellent presentation skills and ability to demonstrate the workings of ERP software 
• Knowledge in cloud computing and associated platforms and technologies 
• Knowledge and good understanding of databases such as MySQL, PostgreSQL, MsServer, Oracle etc 
• Skills and interest in internet research
• Graduate in IT, BIT, Computer Science, or related discipline 

Key Responsibilities

• Providing comprehensive and accurate product information to customers 
• Conducting comprehensive software demos to customers 
• Gathering customer requirements and understanding their specific needs 
• Deploying and configuring application instances and training customers 
• Creating content around company’s solutions and managing email campaigns 
• Providing proactive software support in person, via telephone and internet 
• Creating different types of SQL reports using Fast Reports & Crystal Reports tools 
• Providing  Preparing software technical documentation and user guides 
• The Customer Success Trainee will be expected to fulfil additional duties as assigned