At InEvent, we are passionate about live events and broadcasting technologies. We are building the most powerful and versatile platform for professional events, meetings and live streams.
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Lead training sessions, both online and in-person, customized to meet the specific needs of various user groups and ensure proficiency in using the InEvent platform;
Deliver live sessions via InEvent’s Live Studio to partners to demonstrate the product and its capabilities;
Work on design of website, registration form and Virtual Lobby to ensure the level of professionalism to the look and feel of the course;
Design and maintain course outline, developing and adapting this as the InEvent features grow;
May be required to develop and deliver high quality pre recorded content via the Live Studio to complement certification;
Support participating partners in their queries for the duration of the certification process;
Coordinate delivery of certification from partners and ensure partners are supported in their receipt of their certification;
Learn continuously about tech and platform updates;
Give constant feedback to product development and support CS and Marketing processes;
Lead InEvent’s partners through the process to ensure their certification in the InEvent product;
Travel may be required to a studio location.
PRE-REQUISITES:
Fluent English to communicate and interact with customers around the world.
Experience with Customer Success or similar.
Experience with delivery of training or live customer support
Experience in a SaaS or tech company.
Outstanding communication skills and empathy.
Flexibility and adaptability to manage multicultural customers.
Very (very) resilient to learn continuously in a startup!
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