Current Jobs at InEvent

Responsibilities

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
• Review client concerns and seek to improve all aspects of the client experience with the company;
• Constantly promote the value of the InEvent platform and upselling through customer/client experience;
• Grow and expand clients platform usage within their organization;
• Suggest optimization of existing processes within all Customer Success initiatives;
• Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

Ideal profile

• 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;
• Experience in client retention and continuous usage of the solution/service;
• Exceptional ability to communicate and foster positive business relationships;
• Technical skills is a must;
• Accountability and personal organization are essential;
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
• Available to work from 12 PM to 8 PM Eastern Time.

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RESPONSIBILITIES:

• Lead training sessions, both online and in-person, customized to meet the specific needs of various user groups and ensure proficiency in using the InEvent platform;
• Deliver live sessions via InEvent’s Live Studio to partners to demonstrate the product and its capabilities;
• Work on design of website, registration form and Virtual Lobby to ensure the level of professionalism to the look and feel of the course;
• Design and maintain course outline, developing and adapting this as the InEvent features grow;
• May be required to develop and deliver high quality pre recorded content via the Live Studio to complement certification;
• Support participating partners in their queries for the duration of the certification process;
• Coordinate delivery of certification from partners and ensure partners are supported in their receipt of their certification;
• Learn continuously about tech and platform updates;
• Give constant feedback to product development and support CS and Marketing processes;
• Lead InEvent’s partners through the process to ensure their certification in the InEvent product;
• Travel may be required to a studio location.

PRE-REQUISITES:

• Fluent English to communicate and interact with customers around the world.
• Experience with Customer Success or similar.
• Experience with delivery of training or live customer support
• Experience in a SaaS or tech company.
• Outstanding communication skills and empathy.
• Flexibility and adaptability to manage multicultural customers.
• Very (very) resilient to learn continuously in a startup!
• Availablle to work from 9 PM - 5 AM ET time.

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RESPONSIBILITIES

• Plan, coordinate, and manage events from end to end, including vendor sourcing, client management, and ensuring smooth execution of the entire event cycle;
• Prospect new partners to join our Marketplace;
• Prospect strategic partners to provide products and services for bundled products;
• Negotiate terms and prices with partners and providers;
• Onboard new partners;
• Be the main point of contact for the marketplace and redirect demand accordingly;
• Make sure the products and services offered by our partners are fulfilled;
• Lead co-marketing campaigns with partners;
• Register and track documents from our partners;
• Update and upkeep CRM and Trello boards;
• Research the market for new opportunities;
• Coordinate partnership-related projects with different teams;
• Produce comprehensive analysis and reports of activities and results.

PRE-REQUISITES

• Strong experience in event planning, including managing the full event lifecycle, coordinating with vendors, and ensuring successful outcomes for clients;
• Experience with client relationships;
• Experience with platform training for partners;
• Knowledge of business development, marketing strategies, and brand expansion;
• Ability to source for suppliers and negotiate costs within budgets;
• Ability to analyze market trends and competitor behavior;
• Lead generation experience;
• Excellent communication skills;
• Ability to execute under deadlines;
• Fluent English to communicate and interact with partners and colleagues around the world;
• Must have a personal computer and mobile phone;
• Flexibility to adapt to different time zones;
• Knowledge and experience with Hubspot or similar tools;
• Very (very) resilient to learn continuously in a startup.