Customer Support Executive - Apparel & Garments Industry at Ramco Group

ROLES & RESPONSIBILITIES

• Handing activities at the reception desk and redirecting calls to the specific contact of interest internally.
• Cold calling and generating leads in collaboration with the Sales team.
• Scheduling and coordinating appointments for the Sales team
• Sending quotations in the specified format to clients as per the instructions from the relevant team members.
• Following up on the quotations sent to convert the quotations into orders.
• Feedback handling by conveying client concerns and recommendations to the relevant team members.
• Generating reports on the current quotations and the status during the regular team meetings.
• Sending samples to the client and following up on correction and final approval.
• Liaise with the dispatch team for delivery schedules.
• Attending to complaints and directing them to the relevant persons/departments.
• Preparing documents for tender/ contract pre-qualifications.
• Preparing documents and submission of tenders.
• Following up with the clients and checking if the quality of service and goods offered met the requirements/ client expectations.
• Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand.
• Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution including engagement of other concerned team members.
• Awareness of the company products to effectively respond to client questions.

REPORTS

General reports:

• Daily activity log.
• Call receiving register - recording calls details i.e. Name of person, to whom, reason for the call (new inquiry, general inquiry, product inquiry, quotation inquiry, negotiation inquiry, delivery inquiry, complaints).
• Quotation and conversion report give a report every day on the quotation sent and follow up.
• Visitors report: Visitor names; dates; Visited departments; reason; time of visit; remarks.
• Sample stocks report to be given on monthly basis.
• Sample movement report have a record on sent samples; recipients, Delivery confirmations, Sample returns etc

DESIRED QUALIFICATIONS & EXPERIENCE

Qualification:

• Degree or Diploma in Customer Relations Management or Business administration.
• Thorough understanding of customer support

Experience:

• At least 3 Years Experience in the field or similar field (Apparel and Garments Industry) is a preferred.
• Experience with report preparation.