Delivery Operations- Lead Coordinator at Artcaffe Coffee and Bakery

​​​Are you a Dynamic Leader Ready to Drive Seamless Delivery Operations? At Artcaffe Coffee & Bakery, we're passionate about delivering exceptional culinary experiences-whether in our restaurants, markets, or straight to our customers' doors. As we expand our Delivery & E-Commerce operations, we're looking for a Delivery Operations - Lead Coordinator to optimize and lead our delivery processes, ensuring speed, accuracy, and outstanding customer satisfaction.

Why Join Us?

• Impactful Role: Lead and refine delivery operations for one of Kenya's most beloved food & beverage brands.
• Growth-Driven: Play a key role in hitting ambitious sales and efficiency targets (e.g., 10% revenue growth, 40K+ orders per quarter).. Collaborative Culture: Work closely with store teams, e-commerce, and customer care to elevate our service standards.

Key Responsibilities:

• Oversee Delivery Excellence: Ensure 100% order accuracy, swift prep (10 mins). and end-to-end delivery within 35 mins.
• Train & Lead Teams: Develop SOPs, conduct branch training, and empower staff to exceed performance metrics.
• Bridge Operations & Customer Care: Resolve delivery issues same-day and maintain 4.6+ store ratings.
• Optimize Tech & Processes: Manage menu updates, pricing, and tablet systems to minimize disruptions.
• Drive Growth: Achieve quarterly targets (72M KES revenue, 12K new customers) through operational efficiency.

What We're Looking For:

• Leadership & Organization: Proven ability to lead teams, streamline processes, and manage multiple priorities.
• Tech-Savvy: Proficiency in e-commerce platforms, Microsoft Office, and digital order management tools.
• Customer-First Mindset: Passion for problem-solving and delivering top-tier service.
• Industry Experience: Background in F&B, e-commerce, or logistics is a plus. Performance Metrics

You'll Own:

• Sales: 10% quarterly growth in revenue & orders.
• Ops: Reduce missed/canceled orders by 50-80%.
• Customer Satisfaction: Maintain 4.6+ ratings and resolve issues within 24 hours. Ready to Elevate Artcaffé's Delivery Experience?
• If you thrive in fast-paced environments and love turning operational challenges into successes, we want you!