Deputy Chief Security Officer at Rose Avenue Group

Job Description

Our Client, one of the biggest Golf / Country Clubs in Nairobi is looking for a Deputy Chief Security Officer. The successful candidate will be well experienced in the Security field, agile, customer centric and a professional with excellent leadership and people management skills. To protect and safeguard Club guests, suppliers, contractors, employees, and all assets while ensuring that all Club properties are adequately secured, investigate, and record all reported security incidents, proactively institute Security controls and preventive measures.

Job Responsibilities

Risk Management Policies

• Assist the Chief Security Officer in the implementation of the Club’s Security’s Strategic Plan
• Assist the CSO in developing, implementing, and reviewing Security policies, SOPs, and governance structures.
• Assist the CSO in management of personnel within the Security Department
• Consistently perform all tasks in line with the Club’s standards and in adherence to all legal and statutory requirements.
• Ensure compliance with all the Club’s security standards and preventative measures.
• Keep abreast with developments in the Security field and keep all stakeholders informed/updated.
• Procedurally reporting on various security matters.
• Monitoring of CCTV and other surveillance equipment while inspecting the premises for potential risks.
• Enforce Club rules, by-laws on Security front.
• Ensuring all incidents are documented and investigated.
• Provide training to staff on Security matters from time to time.

Implementation of Controls

• Institute effective controls to ensure accountability of all goods and equipment movement into and out of the premises.
• Ensure security controls and procedures are followed by vendors and suppliers and Procurement staff during delivery of goods and products to the Club.
• Prepare daily report on security matters and suggest to management corrective measures.
• Ward off intruders or undesirable elements from the hotel premises and its environs.
• Direct guest coming to make enquires to the appropriate authority.
• Develop and maintain a monthly checklist for all CCTV equipment, alarmed doors, and panic & duress
  alarms to ensure that they are fully functional.

Investigation and reporting

• Record and notify all risks, deviations from the Club’s safety standards and any untoward incidents.
• Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Conduct detailed investigations and compile reports for any theft, loss, accidents, or any aspect that risk the safety of the Club.
• Statements recording from suspects or witnesses.

Emergency Response

• Liaise with other security agencies to address security matters.
• Maintain a good working relationship with external emergency teams (Ambulance, police & fire fighters etc).
• Supervise evacuation as and when necessary.
• First contact for external security apparatus.
• In liaison with the Club’s Safety Officer, conduct regular fire and evacuation drills as per the Club’s emergencies response standards.
• Ensure all Security equipment and apparatus down time is at minimal, if any.

People Management

• Direct and coordinate, supervise the activities of all security personnel at the Club.
• Ensure that all security staff provide services that create a great customer experience for members, staff, and guests.
• Ensure that the Security team offers consistent and high-quality customer experience.
• Ensure Security coverage for all Club events and functions.
• Review daily occurrences as per recordings in the occurrence book.
• Ensure to monitor human traffic in and out of the premises.
• Train, review and evaluate performance of the security staff.
• Review services of the outsourced security service providers as per SLA.

Other Requirements

• Bachelor of Criminology and Security Management (Criminology).
• Diploma in security management and legal studies/criminology.
• Be a member of a professional body.
• Minimum of 8 years’ work experience, with minimum 4 years in a similar role. Very strong Investigative and Report writing experience. Experience in the hospitality industry would be a plus.
• Ability to implement and monitor security systems.
• Must be tech savvy.
• Assertive with strong leadership skills.
• Impeccable integrity.
• Keen to detail and thorough in execution of tasks.
• Problem Solving skills.
• Ability to make sound judgement in decision making.
• Ability to work across a range of projects with multiple stakeholders.
• Physically fit.