Desktop End User Support at Techsavanna Technology Limited

Responsibilities

• Administration and configuration of IT client hardware, software & IP telephony.
• Quality resolution of request fulfillment as per SLA
• Disaster Recovery and security of client desktop environment through the use of relevant tools.
• Involvement in Projects implementation on the desktop end as required.
• Documentation of work instructions for the repository and desktop Policy implementation to enhance simplicity and speed
• Maintain up-to-date and accurate inventory information on the organization’s IT Support assets for each support location.
• Improve User support delivery and liaise with other sections / departments in the delivery of support services as well as maintain good working relations between the team and all stakeholders
• Automation Innovativeness for desktop support services through use of Machine learning and software development is a great value add to ensure realization of Safaricom Digitization agenda through trying new things, taking risks & embracing failure
• Inclusion – be respectful, friendly and include others in decision making while maintain good customer service.

Qualifications

• University Degree or HND in any IT related field.
• Microsoft certification: MCSA, MCP
• CISCO – CCNA
• At least two years’ experience in desktop support
• Ability to work under pressure
• Good written and oral communications skills
• Good report writing skills
• Excellent technical troubleshooting skills
• Team player
• Results oriented
• Self-motivated
• Solution Oriented