Digital Communications Specialist at African Inspired

• The voice of African Inspired online. Manage daily posting and all online communication across Instagram, TikTok, and Facebook. Handle customer inquiries, take orders, and ensure smooth coordination of both local and international orders. This role works closely with DHL to ensure timely and accurate delivery of international shipments.

KEY RESPONSIBILITIES:

• Post and manage content across Instagram, TikTok, and Facebook.
• Respond promptly to DMs, comments, and customer inquiries.
• Take customer orders, confirm details, and follow up on payments.
• Coordinate international orders and work closely with DHL to ensure smooth dispatch and delivery.
• Track shipments, share updates with customers, and resolve delivery-related inquiries.
• Maintain professional, brand-aligned online communication at all times.
• Prepare simple daily or weekly reports on online inquiries and sales.

REQUIREMENTS:

• Prior experience managing business social media accounts.
• Strong communication and customer service skills.
• Experience handling online orders and customer follow-ups.
• Familiarity with DHL or international shipping processes is an added advantage.
• Highly organized, responsive, and able to work on-site.
• Basic content editing skills are a plus.