Keda Ceramics International Limited is a manufacturing company of ceramics tiles and sanitary ware located in Miwani, Kisumu County and sitting on 150 acres with its headquarters in Guangzhou, China.
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Oversee App user loyalty program operations, including gift loading/unloading, exchange orders, gift management, and gift redemption follow-up.
Guide customers in using our digital systems and APP, resolving any issues they encounter, particularly with the VOSA system.
Propose and implement optimization plans to improve digital system processes and outcomes.
Design and deliver training programs for team members, customers, and partners to enhance their skills and knowledge.
Plan, organize, and ensure successful event execution such as workshops, training sessions, and partner meetings.
Qualifications
Graduate from a TOP 5 university in Kenya, majoring in Digital Marketing, Business Administration / Management, Information Technology / Computer Science, Digital Marketing / E-Commerce Communications or related fields.
Required Skills
Minimum of 5 years of experience in digital system operations, team leadership, and event management.
Proficient in guiding customers on APP usage and resolving technical issues.
Advanced skills in Excel, including data analysis and template creation.
Exceptional organizational abilities to manage multiple tasks, projects, and events efficiently.
Strong team leadership and supervisory skills, with the ability to motivate and guide teams to success.
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