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  • Posted: Jan 17, 2022
    Deadline: Jan 31, 2022
  • Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare - a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the ...
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    Digital Solutions Specialist

    Roche in Nairobi, Kenya is seeking a Digital Solutions Specialist for the Diagnostics division. The role’s focus will be to map & review service processes, simplifying them by lean techniques, revising and digitizing them using available global tools (e.g. DiaLog and e-services) or by adopting external tools.

    Key Responsibilities:

    Technical Support

    • Revise service processes, digitize, simplify by lean techniques them (e.g. case creation, skillset mapping in CRM etc).
    • Increase the adoption of DiaLog portal and implementation of e-services (e.g. Online support, RDA roll-out).
    • Maintain relevant contacts and assign requested e-services.
    • Liaise with Regional / Global teams for troubleshooting in Digital tools.
    • Collaborate closely with all internal stakeholders for creating a better Cx.
    • Support the organization in a series of initiatives and projects (e.g. Customer facing story, Service contracts, Customer Events)

    Stakeholder Management:

    • Maintain high level of customer engagement by conducting visits to client sites and pushing the adoption of e-services.
    • Support digital technical knowledge of clients and other stakeholders by providing relevant training.

    You, as an ideal candidate, will have the following skills, experience and education:

    • Essential: Qualification in Information Technology/ Information Systems/Systems Development or similar.
    • Experience: At least 1-3 years experience in Service CRM case management systems (logging case details, creating and maintaining contacts, assigning e-services). User onboarding and training experience is beneficial.

    Method of Application

    Interested and qualified? Go to Roche Kenya on to apply

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