Dispatch Coordinator- Naivasha/Nakuru at Topup Mama

About the role 

We have proven that there is demand for our product and that we can make it work operationally. Now we need to show that we can make unit economics work. For that, we need to ensure the deliveries get to our customers timely and ensure smooth deliveries. 

Key responsibilities for this role are:

• Oversee the loading process by verifying the items on the manifest and those being loaded to the vehicles to ensure the quantities are right, no returns due to wrong products or poor quality products being dispatched to customers
• Planning and coordinating on the route/road’s delivery vehicles are to use in order to ensure timely delivery of goods to customers
• Communicating to customers of any anticipated or actual delay in supply and likely time of supply and/or delivery while proactively addressing and resolving any dispatch issues that arise
• Submit daily reports on warehouse operations including time sheets, asset trackers, stock outs, delivery issues and recommendation
• Maintain our loading time at 4 mins per driver or less
• Verify all M-PESA messages shared by drivers to ensure zero scam messages from customers
• Ensure zero supply chain related issues affecting on-time deliveries while increasing our overall On-Time

Who you are 

We are looking for someone who will be responsible for overseeing the dispatching process, drivers and deliveries. We believe that a great Dispatch Coordinator can come from many industry and organizational backgrounds and there is no set years of experience that is required for a talented person to fill this role. However, preference will be given to the following:

• Lives in Naivasha/Nakuru
• Previous experience as a Dispatcher Coordinator.
• A solid working knowledge regarding the distribution environment and dispatch issues and procedures
• Strong skill base and comfort with technology including Microsoft Office, specifically Excel; experience with routing or dispatching systems a plus.
• Strong time management skills with the ability to multitask while being flexible with the changing demands
• Good communication and  reporting skills - Basic Excel knowledge