Donor Experience Coordinator at GiveDirectly

What you’ll do:

• Handle run-rate donor requests (updating donations) and non-donor inquires in info@
• Process donations (data entry) within SLAs for accuracy & timing w/in Salesforce
• Handle matching gift requests through various platforms & corresponding with donors
• Answer donor inquiries through Live Chat
• Maintain ability to understand and cover full breadth of donor experience processes during times of high volume
• Work with retail team to support on a variety of additional projects (i.e. acquisition & retention initiatives, maintain and update CRM/databases)

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Language Requirement: English
• Exceptional attention to detail 
• Strong skills managing processes and timelines with high level of accuracy
• Comfort with Google Sheets, CRM use (Salesforce), data entry and ability to pick up new software/systems quickly
• Excellent written communication skills
• Ability to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits

This role is fully remote but must overlap with an East Africa timezone by at least 4 hours.