Duty Manager - Nursing at Avenue Healthcare

Key Responsibilities:

Operational Oversight:

• Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.
• Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.
• Ensure adherence to quality standards.
• Address any issues or concerns promptly and effectively, escalating as necessary to senior management.
• Investigate accidents/untoward incidences at the night and inform the relevant manager.
• Participate in the development and implementation of policies for the improvement of patient care and safety.
• Ensure equipment uptime of >99% for all clinical and non-clinical equipment.
• Ensure service uptime of >99% for all clinical and non-clinical services.
• Ensure product availability as per service standards.
• Ensure robust enterprise risk management practices.

Patient Care:

• Monitor patient care activities to ensure quality standards are met and patient safety is maintained.
• Collaborate with nursing staff to address patient needs and resolve any issues that arise during the night.
• Assist in patient transfers in collaboration with Nursing Services Manager (NSM), Finance, and the relevant managers.
• Inform the NSM & MSM of high-risk and sensitive patients.

Emergency Response:

• Act as the primary point of contact for emergencies during coverage, coordinating response efforts and communicating with relevant stakeholders.
• Implement emergency protocols as needed, ensuring a swift and effective response to critical situations.

Staff Management:

• Provide leadership, guidance, and managerial support to shift staff, fostering a positive and supportive work environment.
• Conduct regular rounds to assess staff performance, provide feedback, and address any concerns or issues.
• Evaluate workload and staffing levels and, where required, allocate or re-assign resources to meet demand.
• Assist in staff development through bedside teaching, skill checks, mentoring, and appraisal.

Communication and Collaboration:

• Facilitate communication between night shift staff, other departments, and senior management to ensure seamless coordination of activities.
• Collaborate with senior managers, other duty managers, and department heads to address cross-functional challenges and promote organizational objectives.

Person Specification:

• Bachelor’s degree in nursing or a Diploma in Nursing with a Higher National Diploma in a nursing specialization.
• Postgraduate qualification in healthcare management or related will be an added advantage.
• A valid nursing council of Kenya license.
• 5 years of continuous clinical experience.
• Minimum of 2 years’ supervisory experience.
• Excellent interpersonal and communication skills.
• Attention to detail.