Emergency Dispatcher- Medic at Flare Emergency Response

About the role:

We are looking for awesome folks to join our dynamic Dispatch team as Emergency Dispatchers. Reporting to the Dispatch Lead, you will ensure that we adhere to our mission and vision and can save lives in the shortest amount of time possible.

We have certain tools that we use to ensure we make the best of our impact:

• Flare Dispatch Platform to ensure we can locate the closest and most relevant ambulance to help a customer in need.
• Internal communication tools like Humanity, for shifts, Slack, for communication, and key programs to ensure you are the best supported at work.

If you feel you can be able to make a difference and impact the lives of our customers and those who need us, then this is the job for you!

This is what you will do:

• Join our dedicated team of Emergency Response Operators (hERO) committed to providing efficient emergency assistance.
• Assess emergencies promptly and take appropriate actions to ensure effective response.
• Facilitate clear communication between callers and first responders, ensuring accurate information exchange.
• Provide medical guidance to callers and patients until professional help arrives.
• Utilize technology to track first-response vehicles and optimize their deployment.
• Coordinate patient admissions to hospitals, keeping them informed about patient status and bed availability.
• Maintain accurate records of emergency calls and interventions using the Flare platform.
• Analyze monthly data to identify trends and suggest improvements for enhanced performance.

Requirements

• Have a medical background (Paramedics, EMTs, Nurses, Clinical Officers)
• You have previously worked in an emergency medical setting or a dynamic Computer Aided Dispatch call centre.
• Proven ability to remain composed in high-pressure situations.
• Excellent verbal and written communication skills.
• Exceptional talent for active listening.
• Skilled multitasker with the ability to stay focused amidst various responsibilities.
• Effective customer service skills.
• Proficient in computer usage.
• Proficient touch typist (speed testing may be vetted).
• Exceptional map reading and navigation skills

Bonus points if:

• You have worked in the fields of emergency medicine, aeromedical evacuations, critical care/Intensive Care Unit nursing
• You have worked in firefighting or security response.
• Knowledge of aeromedical evacuations and coordination.
• Active certification in Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS).

Benefits

To ensure you bring your 100% self to work, we are happy to share with you what we are offering once you choose to join us at Rescue:

• A chance to make an impact in a mission-focused organization.
• A fun work environment in our Nairobi office
• Paid time off
• Comprehensive Healthcare for you and your family
• Ambulance cover and roadside assistance by rescue.co 
• Life Insurance