EMS Expansion Manager at Flare Emergency Response

Who you are:

You are an incredibly social person who loves to build relationships. You wake up everyday with a plan, and are inspired by the work that we do to improve emergency services and care. Within a few weeks at a new job, you’ve networked your way through the team, and become known as a friendly face throughout our EMS network. While you can work in an office setting, you thrive in the field. Troubleshooting and problem-solving comes naturally to you. You are looking for an opportunity to bring your best to work every day, grow your career in new and diverse ways, and contribute in a meaningful way.

What you’ll be doing:

• Building relationships with our EMS community (building strong relationships with ambulance crews, medical personnel, and administrative teams) and other private and public sector partners like hospitals, County governments, and NGOs.
• Coordinating trips to different parts of the country and being in the field for multiple weeks at a time.
• Pitching the Flare platform and the amazing work we do to prospective EMS partners.
• Assessing ambulance partners to determine the services that they can provide.
• Responding to EMS partnership inquiries.
• Engaging the EMS community and helping to build a sense of community.
• Working with our dispatch team to resolve incidents, coach teams and maintain high quality response.
• Sharing all information, findings, and EMS partner data back with the broader team and updating the customer relationship management (CRM) platform.
• Operate various communication equipment and technologies including computers, radio calls, mobile/ landline phone systems, and web platforms and tools.
• Coaching/training the teams on platform protocols for quality response.
• Participate and make presentations in conferences, working meetings, round-table discussions, etc.

Basic requirements for the role:

• The ability to build and develop relationships
• Flexibility and passion for travel, this job requires you to travel, and is based in the field throughout Kenya.
• Extremely strong communication skills
• Excellent listening and critical thinking skills, and a passion for understanding people and teams
• Computer/digital savviness and comfort with new technologies

Things that will make you stand out:

• Experience in emergency medicine and services (paramedic, nurse, midwife, doctor)
• Experience working in the field and traveling throughout Kenya
• Experience in sales or marketing
• Experience in project coordination and project management