Evidence to Action Officer at Marie Stopes

Key Responsibilities

• Management information system and data quality: support the maintenance and implementation of the country programme’s Management Information System (50%)
• Work with MSIK and MSI Reproductive Choices support teams to ensure that the M&E tools and indicators are updated routinely and are aligned to deliver Key Performance Indicators (KPIs) 
• Conduct quarterly routine supervisory visits across the service delivery channels and complete Data Quality Audits (DQAs) in the service delivery channels.
• Ensure the timely submission of reports with high level of quality by each channel and area of intervention.
• Monthly verification of channel data with financial data
• Develop monthly commercial dashboards that combine clinical KPIs (patient volume, average consultation time, service mix, client revisits and conversion ratios into MIS reporting.
• Support MIS systems end users to utilize and make the most of the MIS solutions provided to them.
• Develop innovative approaches and technologies on data collection for more effective management, including the elimination of paperwork and thus reduce the time allocated for data collection.
• Improving the use of data in MIS by field teams and centres with refresher training and remote assistance
• Conduct routine data validation, verification, and reconciliation of MIS data. 
• Monitoring programme performance: analysis of channel and project-level routine data for performance management and learning (30%)
• Support routine data analysis and interpretation and promote and support the regular use of data for program improvement. This includes Return on Investment (ROI) analysis for the commercial channels.
• Generate MIS insights to support design targeted marketing campaigns and client segmentation based on utilization patterns and demographics
• Develop month-end client conversion reports per centre versus referrals from contact centre and other marketing agencies. 
• Lead introduction, testing and training of operations and channel leads on the use and interpretation of MIS data (performance against indicators).
• Contribute to the development of reports and analyses for monthly and quarterly project performance dashboards for all projects.
• Act point of contact with center managers and other field staff to ensure data quality, harmonization, and dissemination of reports.
• With support from line manager, synthesize evidence from analysis of routine data and additional data into case studies or best practices briefs, to share with operations colleagues and stakeholders.
• Research and innovation (20%)
• Support the implementation of global operational/strategic research within channels or projects.
• Support programme learning and use of evidence through presentations, dissemination of learnings and case studies.
• Support application for ethical review of proposed research projects to local IRBs, and MSI Ethics Review Committee (ERC), as needed. 
• Support on the commercial channels market research

Qualifications:

• Bachelor’s degree in science, public health, economics, mathematics, social science, or related discipline with demonstrated high grade is essential.
• At least 3 years of experience in an M&E, analytics, or information systems management, either in the commercial or non-governmental sector is essential.
• Experience of quantitative data analysis and report writing is desirable.
• Experience in health research, especially reproductive health is preferred is desirable.
• Experience with data management. Knowledge of Stata, SPSS, SAS, R, or any statistical package is highly desirable. 
• Experiences in developing digital data collection tools is desirable