Explore Program Coach at 54 Collective

Key Responsibilities

Evaluating project submissions:

• Evaluate project based on real-world projects that participants undertake to ensure practical application of concepts they’ve learned
• Provide constructive feedback to participants to help them better develop their business ideas

Conducting office hours with program participants:

• Be available to participants during pre-defined periods to offer feedback and answer questions about the program content and project submissions, ensuring continuous support

Leading in-person and online workshops with program participants:

• Conduct in-person and online workshops and group calls to help participants refine and improve their project work before submitting for grading

Conducting qualitative research:

• Collect feedback on participants’ experiences of the program through multiple interactions, including 1-on-1 conversations and observations
• Report findings and recommendations to the Program Implementation Manager to continuously improve the program based on participant feedback
• Prepare and deliver comprehensive summary reports on participant progress to the Program Implementation Manager. 
• Identify and document best practices and lessons learned from community interactions to inform future program improvements

Engage and lead community discussions and study groups:

• Initiate and facilitate community conversations centred on the topics being covered to foster a collaborative learning environment and encourage peer learning and support
• Initiate and facilitate community conversations, virtual study groups, and AMAs (Ask Me Anything) to foster a collaborative learning environment and encourage peer learning and support.
• Share relevant content, blogs, and resources on the community platform to provide ongoing support and information
• Encourage participants to share their progress and successes within the community to build a supportive and motivating environment

Qualifications:

• At least 3 years of experience in market and customer research, prototyping, business modelling, end-to-end design of a new product/service, or a similar role supporting startups or SMEs.
• Actual entrepreneurial experience is highly desirable.
• Strong understanding of human-centred design (i.e. building with the customer in mind) and lean startup principles (i.e. constantly testing assumptions with customers) that can be applied to entrepreneurship.
• Exceptional analytical, strategic thinking, and problem-solving skills.
• Excellent qualitative research.
• Verbal & written communication, interpersonal, and time management skills.
• Ability to work independently and as part of a team.
• Strong workshop facilitation skills are a plus.