Facility Supervisor at iColo: A Digital Realty Company

Duties and Responsibilities.

Management Support

• Assist the Facility Manager in identifying training needs for the Operations Team and coordinating relevant training and mentorship programs.
• Manage and oversee sub-contracted workforce to ensure quality and compliance with standards.
• Assign, prioritize, and review work plans, including providing estimates and inspections as required.
• Support the Facility Manager on designated projects and initiatives.
• Provide technical consultation and leadership on facility-related projects, reviewing system specifications within areas of expertise and monitoring implementation.
• Plan and manage work schedules, including shift rotations and leave planning for the Operations Team.
• Act as the Operations team lead in the absence of the Facility Manager.

Maintenance and Repair works

• Execute preventive and corrective maintenance of buildings and equipment to minimize downtime.
• Conduct daily surveillance and proactive monitoring of all data center systems and equipment.
• Support the Facility Manager in planning and executing data center and equipment maintenance schedules.
• Accurately document all maintenance and repair activities in a timely manner.
• Oversee and document repairs and maintenance performed by contractors, ensuring quality and compliance with standards.
• Proactively monitor SLA indicators, identify gaps, and implement corrective measures.
• Provide input on power usage, capacity planning, and infrastructure optimization.
• Serve as the first point of contact for the Customer Service Centre on technical requests.
• Act as the first line of response for alarms, resolving or escalating issues according to established guidelines.
• Participate in the 24/7 call-out roster to ensure continuous operational support. 

Customer Implementation and Service Delivery

• Execute the physical customer implementation process within the data center.
• Collaborate with the Customer Implementation Department to install or supervise the commissioning and decommissioning of customer equipment, ensuring complete documentation of the process and outcomes.
• Deliver Value-Added Services (VAS) to customers in line with agreed standards and timelines.

Procurement

• Maintain an up-to-date asset register of all equipment within the data center.
• Evaluate, coordinate, and submit purchase requests for materials and supplies for approval by the Facility Manager.
• Research and recommend materials, coordinate with external vendors and contractors, and provide informal cost estimates or work sequencing updates to the Facility Manager as required.

Health and Safety 

• Collaborate with the Facility Manager and Health & Safety Manager to develop and implement safety plans for the data center.
• Enforce iColo’s safety policies, procedures, and training programs, ensuring safe work practices are consistently applied.
• Conduct regular safety training sessions for staff and contractors.
• Monitor equipment and installations to ensure compliance with safety standards and regulations.
• Support the Facility Manager and the Health and Safety Manager in developing and maintaining comprehensive emergency response plans and procedures for the data center.
• Support in investigation of accidents and incidents, conducting regular safety inspections across the facility and common areas to ensure activities are carried out safely and appropriately.

Additional Responsibilities

• Maintain accurate and up-to-date operational documents and reports.
• Analyse operational data and reports, providing recommendations and decisions in consultation with the Facility Manager.
• Establish and improve tools and procedures for monitoring, continuously integrating additional iColo systems into service monitoring as they become available.
• Track utility consumption and propose efficiency improvement initiatives.
• Maintain and update monitoring scripts to ensure accuracy of thresholds and alerts.
• Develop and refine alert mechanisms and escalation procedures in line with management-defined SLAs.
• Share knowledge and industry best practices by building close working relationships with operations teams and supervisors across the company.
• Conduct working methods and initiatives to maintain and improve agreed PUE levels.
• Support sustainability initiatives by monitoring energy consumption, identifying efficiency opportunities, and contributing to green data center practices.
• Perform any other duties as assigned by the line manager or senior management.