Field Engineer at Baran Telecom Networks Kenya Limited

Job Description
Overall Purpose: The Field Officer responds to assigned installation, decommission, support tickets and maintenance of customer link tasks.

TASKS DESCRIPTION

Role Summary

The core Responsibilities of the Field Engineer is executing Installation/Decommission/Maintenance/Support activities for BTN by following the recommended procedures and quality guidelines to achieve the target outcomes.

Key Measures of Performance

1. Attend 95% of all assigned tickets within SLA
2. 100% documentation of assigned & completed tickets/sites
3. Achieve Net Promoter Score of 95% and above for all assigned tickets
4. Maintain 100% OHS compliance during attendance of All sites assigned
5. Maintain 100% adherence to non-negotiable standards while in attendance of all tickets assigned.

Requirements

1. Bachelor’s degree in Electrical Engineering, Telecommunications Engineering, IT or equivalent domain.
2. Practical knowledge of wireless technologies, optical fiber network, troubleshooting & maintenance.
3. Certification in any industry standards desirable
4. Health & Safety Training and certification is an added advantage
5. Work At Height Training is an added advantage
6. Ability to read and interpret documents such as safety rules, designs, operating and maintenance instructions and procedure manuals.