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  • Posted: May 9, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
    Read more about this company


    Field Operations Team Leader

    Our client, a leading telecommunications provider seeks to recruit a Field Operations Team Leader.

    Job Purpose

    Coordinate and participate to the maintenance and operations activity within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Also coordinate execution of network extensions and take charge of work scheduling to engineers reporting to this position. Report network dysfunctions in the sub-region.

    Primary Reporting: Regional Technical Manager

    Secondary Reporting            Head of O&M

    Department: Technology


    1. Coordinate and evaluate all activities in the sub region relating to:
      • Routine maintenance,
      • Corrective maintenance,
      • Root cause analysis and
      • Network quality initiatives for the active network components.
    2. Manage the service providers and TowerCo’s ensuring passive network components are adequately maintained
    3. Lead a team of field engineers; responsible for work scheduling, manage the team’s performance to achieve set KPIs. Plan for work order/change requests to ensure all necessary resources are availed to the team on time and execution of the same is successful.
    4. Monitor network resource utilization and highlight areas in need of new hardware to assist performance & optimization team make timely requests.
    5. Facilitating working with other service providers and contractors on the GSM network.
    6. Coordinating on network rollout and provisioning of emergency services in affected areas.

    Qualifications- Academic and Professional

    • Bachelors Degree in Electronic, Telecommunication Engineering or related field.
    • Higher Diploma in Electrical and Electronic Engineering
    • Lean six Sigma – Yellow belt
    • CCNA certification


    • Four years experience as a field engineer

    Technical Competencies

    • Work scheduling
    • Microsoft Office
    • Customer focus
    • Planning and organizing.
    • Troubleshooting
    • Must be able to work at height (certified), in confined spaces and in all weathers.
    • Network Management Systems
    • Knowledge of GSM 2/3G/4G architecture
    • Good understanding of transmission technology.

    Method of Application

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: with Field Operations Team Leader on the Subject line.

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