Field Operations Team Leader at HCS Affiliates Group

Our client, a leading telecommunications provider seeks to recruit a Field Operations Team Leader.

Job Purpose

Coordinate and participate to the maintenance and operations activity within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Also coordinate execution of network extensions and take charge of work scheduling to engineers reporting to this position. Report network dysfunctions in the sub-region.

Primary Reporting: Regional Technical Manager

Secondary Reporting            Head of O&M

Department: Technology

Responsibilities

1. Coordinate and evaluate all activities in the sub region relating to:
   • Routine maintenance,
   • Corrective maintenance,
   • Root cause analysis and
   • Network quality initiatives for the active network components.
2. Manage the service providers and TowerCo’s ensuring passive network components are adequately maintained
3. Lead a team of field engineers; responsible for work scheduling, manage the team’s performance to achieve set KPIs. Plan for work order/change requests to ensure all necessary resources are availed to the team on time and execution of the same is successful.
4. Monitor network resource utilization and highlight areas in need of new hardware to assist performance & optimization team make timely requests.
5. Facilitating working with other service providers and contractors on the GSM network.
6. Coordinating on network rollout and provisioning of emergency services in affected areas.

Qualifications- Academic and Professional

• Bachelors Degree in Electronic, Telecommunication Engineering or related field.
• Higher Diploma in Electrical and Electronic Engineering
• Lean six Sigma – Yellow belt
• CCNA certification

Experience

• Four years experience as a field engineer

Technical Competencies

• Work scheduling
• Microsoft Office
• Customer focus
• Planning and organizing.
• Troubleshooting
• Must be able to work at height (certified), in confined spaces and in all weathers.
• Network Management Systems
• Knowledge of GSM 2/3G/4G architecture
• Good understanding of transmission technology.