Field Technician at Tugende

About this role

We are looking for a Field Technician who will be responsible for administrative and mechanical maintenance of the company assets. This will involve installing, monitoring and tracking company assets through the installed monitoring devices.

The successful candidate will exemplify and embrace Tugende’s Core Values of Integrity, Empathy, Solutions Oriented, Working as a Team and Always Growing.

Key Responsibilities

Asset Readiness & Disbursement

• Inspect all company assets on delivery, make an assessment that they are in good mechanical condition, receive the assets and sign a delivery note based on what has been received.
• Report any delivered damaged/ faulty assets to the Branch Leader, Procurement Officer, and General Manager.
• Immediately after offloading newly received assets and accessories, capture and record them into the ERP system. 
• Ensure all assets are well branded, placed in a secure storage and organised systematically to allow for easy and timely access during disbursement.
• Ensure all company assets ready for disbursement are captured and recorded in CRM and ERP, active and traceable on the Tugende dashboard.
• Ensure all disbursed company assets and accessories are picked and packed on the disbursement date.

Inventory and Warehousing Management 

• Record all second-hand hand bikes returned to the Branch.
• Update the inventory register with the specific details of the assets held in stock at the branch (Brand, Colour, Value) in the ERP.
• Ensure that the inventory kept at the branch is well maintained in a clean and organised  manner.
• Ensure both the physical and ERP inventory register tally at all times.
• Uninstall the GPS tracker unit from the completed assets.
• Ensure GPS’ are available for installation in regards to planning based on current stock and advising procurements on restocking.
• Keep track of inventory levels. 
• Ensure the GPS’ are availed to the Tugende branches.

Document Management 

• Ensure all delivery notes of all assets, accessories, and spare parts are signed, scanned and kept on file in both soft and hard copies at the branch.
• Ensure picking lists are generated from the ERP, signed by the client and records kept at the branches. 
• Daily reconciliation of the physical stock and the system to ensure that there are no asset losses or gaps in the system.

After Sales & Asset Servicing and Maintenance 

• Ensure all client and staff assets are active and traceable on the dashboard at all times.
• Ensure all clients and staff assets are maintained in good working conditions at all times.
• Maintenance tracker of clients and staff assets should be updated at all times.
• Ensure inspection of assets is done and recorded before repairs and services are updated on the CRM Database.

Work Experience and Qualifications

• Demonstrated experience with motorcycles and car assembly and repairs.
• At least one (1) year of working experience as a mechanic or electrician with a reputable organisation or institute.
• A Diploma in Electrical/ Mechanical/ Automobile Engineering, or Motor Vehicle mechanics, obtained from a certified and recognised institution of learning.
• Should have a valid riding license.

Technical Skills and Behavioural Attributes

• Ability to work under pressure with minimal supervision.
• Ability to interpret & understand technical diagrams and manuals.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• Knowledge of health and safety issues related to motorcycle use, including electrical, mechanical and chemical risks.

What will you gain?

Career Development: You will constantly develop skills and further your career while working with Tugende by understanding the financial sector, and learn how to ride a motorcycle!

Hours and compensation: This position is for a full-time employee who can take on additional responsibilities as new tasks and projects come up.

Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in East Africa, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a livable wage. Help be part of this movement!

Great Team: Tugende has a smart, fun, and growing team of hundreds of Employees in Kenya and Uganda. We take our work seriously but love to joke and have fun.