Front Office Receptionist, Radiology (PET CT) at Aga Khan University Hospital

The successful candidate will provide high quality front office administrative and customer care services to clients

Key Responsibilities:

• Warmly receive and attend to all patients in the Radiology Department
• Attend to client enquiries regarding institutional and departmental services
• Book patients for procedures and give correct information on preparation for specific procedures
• Attend to incoming and outgoing calls and forward messages promptly to enhance overall communication
• Ensure proper identification records are clearly indicated on documents for correct patient identification and easy retrieval when needed
• Bill procedures accurately as per the prices set by the institution for financial sustenance of the Department
• Participate in preparation of Quality Assurance audits to enable the department achieve its quality objective
• Liaise with radiologists, radiology technicians/radiographers and radiology nurses to ensure that the daily worklists are optimized with minimal wastage of appointment slots
• Confirm appointments and follow up with insurance approvals and NHIF pre-authorization

Requirements:

• Certificate in Front Office /Customer Care Management or equivalent
• Minimum of 1 year working experience in a Front Office service area
• Proficient in computer, have excellent organizational and communication skills
• Proactive, self-motivated, demonstrate maturity and be capable of working with minimal supervision
• Displays professionalism in all areas of work

Closing Date: 14, April, 2023