Credit Control Officer at G4S

Resposibilities

Cash Collections

• Achieve 100% cash collections as per monthly target based on portfolio allocated.
• Ensure that customer’s notification of amounts due is sent out immediately the debt fall due.
• Apply credit control procedures on assigned portfolio based on the age overdue amount as well as contract terms.
• Maintain daily monitoring tracker for cash collections and escalate risk accounts immediately they are identified.

Days Sales Outstanding Management

• Ensure that the assigned portfolio DSO is maintained within company acceptable range of 30 to 45 Days.
• Ensure that actions related to overdue debt within the portfolio are performed within 30 days from overdue date.
• Maintain a monthly bad recovery of 2% of bad debt outstanding amount.

Credit Accounts Administration

• Monitor daily receipts allocation for assigned portfolio and ensure that accounts credit position is up to date at the end of each working day.
• Continuously verifies accuracy of debtors ageing of the assigned portfolio to ensure that no inaccurate customer exposure is presented at any point.
• Perform accounts reconciliations and present the reconciled report within 24hrs from the time of request.
• Maintain daily customer call logs in specific prescribed format for future follow up as well as evidence of number of customers contacted on a daily basis.
• Ensure that debt collection activities are done as per credit control process and policy.

Credit Control Documentation

• Maintain record of soft copies contracts of the assigned portfolio which are easily accessible on request.
• Maintain trail documents for changes in billable amount for assigned portfolio in soft copies e.g. termination notices, price increase letters, addendum contract, temporary work orders.
• Monitor contracts’ expiry dates and escalate contracts due for renewal to respective billing supervisor three months to expiry date.
• Maintain up to date customer credit control file which should include: contracts, PI letters, demand notices, correspondences, credit notes, suspension notices, and termination copies

Knowledge and Qualifications

• Bachelor’s Degree in Business Management or Numerical Field
• Kenya market
• Kenya legislation

Experience

• Two to three years in credit control management related assignment

Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products