IT Business Analyst / Project Manager at GardaWorld

Key Responsibilities

Key duties will be as follows.

• Business Analysis
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Analyse and contribute to functional specifications provided by business users, assist in solution design.
• Be the techno functional liaison to business groups for application delivery, and test functionality developed by the development team against business requirements.
• Provide first and second line user support, for employees who have business application issues.
• Support and control system change management and communication in line with GW policies.
• Participate in end-user training including development of documentation and training material
• Maintain and improve the service delivery model within the support team, analyse call logs to spot trends and underlying issues as well as provide after-hours support as required.
• Participate in vendor and solution selection to seal identified business gaps/opportunities, working in liaison with asset and procurement coordinators for management of all licences.
• Assist with system support material by creating technical documentation for configurations, customisations and integrations of all IT system and software solutions.
• Continuously monitor market trends vs business requirements.
• developing a comprehensive change in management strategy for the court
• Project Management - for all projects, the resource will lead the following stages:
• Initiation: Project goals identified, and the project is created.
• Planning: Project plans are tracked and always up to date.
• Execution: Project manager leads the team to ensure that all deliverables are met.
• Monitoring: Monitor and control work for the time, cost, scope, quality, risk, and other factors.
• Closing: Ensure all work is completed, approved and ownership transferred to operations.
• Meetings: Prepare and lead all project meetings.

Qualifications & Experience

• Bachelor’s Degree in business or information technology related field from a recognized institution
• IT Certifications in ERP / Business Applications (Dynamics NAV, Dynamics 365, Sales Force)
• Minimum five (5) years’ experience business analysis, IT project management
• Experience in requirements gathering, solution delivery and quality control.
• Experience in IT system implementation, migration, integration.
• Exposure and experience in managing IT systems – installation, support, security, change management.
• Ability to write effective system documentation – business and system requirements, process diagrams, data flow charts, solution mapping, technical solutions.