Account Manager at GardaWorld

K e y R e sp on s i b i li t i e s :

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity and inquiries assigned
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, proposals, and sales contracts.
• Promote and forward recommendations on continuous improvement to the customer service process and standards every month.
• T o ensure t h at a l l c us t omer c om p laints /e n q u i r i es / r e q u es t s are s at i sf act or i ly re c or d e d , manage d , and reso l v ed w i t hi n t w enty -four ( 2 4) h ours.
• Follow up on all service contracts with the clients.
• Updating client database in liaison with the tracking NCC desk.
• Work closely with Tender Team to close sales in the allocated accounts
• Un d ers t and and ap p r o p r i a t ely u se t h e c ompany p r i ci ng s y s t em and p ol i ci es during sales processing.
• Management of all operational and client requirements in liaison with the relevant departments.
• Conducting systems training for clients.
• Carry out c us t omer s at i sf act i on s u rveys and rec o mm e nd a ct i on p la n s t o i m p rove on t h e w e a k area s .
• Maint a i n a nd o b s er v e t h e p res c r i b ed d e p ar t me n t S OP i n carr y i n g out day to day activities.
• C arr y i n g out re g ular c l i ent v i sits and re s p on d i n g t o c l i e n t q ue r i es t h ro u g h wal k - i ns, ph o n e c a l ls and ema i ls and ti mely s ub m i s s i on of re p or t s as p e r t h e agre e d s ch edules.
• Follow up with the technical department on job completion and commissioning to clients.
• Prepare customer reports on schedule whether daily, weekly, or monthly and upon request.
• Participate in marketing events such as seminars, trade shows, and telemarketing events
• Any other duties as may be assigned b y mana g em e n t .

Minimum Requirements.

• A Diploma/ Degree in Sales and marketing or business studies is preferred
• Must have (3) years of continuous work experience in the relevant field.
• Experience in Vehicle telematics industry is an added advantage
• Great client management skills
• Presentable with good communication skills
• Able to persuade and close sales
• Problem-solving and analytical skills to interpret sales performance and market trend Information.
• Self-Motivated and experience in developing pipeline.
• Excellent oral and written communication skills