General Manager at CBRE Excellerate

Key Performance Areas:

Team Development and Client Liaison:

• Overseeing a large onsite team this role will be responsible for developing a safe, ethical, inclusive and collaborative culture
• Responsible for developing and maintaining of the staff structure including recruitment and ensure any vacancies are filled timeously
• Team development through goal setting, performance management, training and development and incentivized remuneration plans.
• Establish a strong and collaborative working relationship with client

Leasing:

• Act as the face of the development in public events.
• Oversee and assist with Development of leasing plans in conjunction with the leasing team to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan
• Oversee and manage the leasing process and tenant mix
• Ensure that renewals are completed within determined timeframes as per client requirements
• Negotiation of leases both new and renewals across all asset classes.
• Follow up on the collection of monies owed from tenants and implementation of contractual terms

Marketing & Liaison:

• Oversee Development, implementation and the upkeep of the precinct identity - ensure adherences to corporate brand guidelines
• Oversee reparation and development of marketing and annual event plans/calendar
• Responsible for community public relations
• Market research
• Liaison with key stakeholders
• Develop and maintain a long-term beneficial relationship with all existing tenants, associations and Retail Groups to ensure continued and future business
• Ensure smooth and positive relationship with the tenants, suppliers and contractors
• Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations

Facilities & Property Management:

• Management of the strategic and operational aspects of both soft and hard service delivery
• Develop, implement and maintain approved procedures and systems across all functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
• Optimal management of infrastructure and buildings throughout lifecycle. Oversee preparation of plans and schedules for planned/preventative/emergency maintenance in conjunction with relevant department heads and follow up on quality and execution
• Oversee and manage the property maintenance (Hard & Soft FM services) together with the relevant technical teams
• Ensure on-boarding of contractors and vendors is carried out in a smooth and timely fashion and that performance is managed.
• Implements day-today risk controls
• Implement controls and programs for overall adherence to relevant legislation, including Health & Safety Act

Financial Management:

• Oversee the annual preparation of a business plan.
• To prepare, review and adjust financial budgets, forecasts, systems and processes
• monitor performance against budget and forecast
• Ongoing reporting and monitoring of key budget aspects with the Finance team
• Oversee and ensure the timeous submission of the monthly management report packs to the client
• Implementation and management of debt collection strategies

Qualification, Experience and Competencies:

• Candidate must have proven experience in property/facilities management for a Grade A mixed use development with a track record of 10 years+ in this field.
• A Bachelor’s degree and relevant professional qualifications will also be expected.
• The successful candidate will have a track record in delivering superior financial returns, operational efficiency, tenant management and client satisfaction.
• It will be favourable if the candidate has worked on a new build asset.
• Candidate must demonstrate leadership skills including vision setting, team building, strong public speaking skills and stakeholder engagement.
• It would be advantageous to have Hospitality industry experience.
• Strong decision-making capabilities with the ability to motivate and lead teams and hold employees accountable