Governance & Cost Management Officer – Network Operations at Safaricom Kenya

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Track vendor performance against SLAs/KPIs and support contract compliance monitoring (BPA/CPA).
• Log, track, and follow up on vendor issues, escalations, onboarding, and access setup.
• Maintain vendor performance records and cost tracking data.
• Capture and monitor site operational costs (fuel, maintenance, power) and consolidate cost data from multiple sources.
• Identify cost variances/inconsistencies and support preparation of periodic cost reports.
• Support Purchase Requisition (PR) creation/validation and track Purchase Orders (POs) through approval cycles.
• Assist with goods receipt, invoice matching, and reconciliation of PR/PO/invoice data, flagging discrepancies.
• Ensure timely payment processing through proactive follow-ups.
• Maintain accurate operational/financial data, prepare reports, and identify data gaps or errors; support basic automation and reporting improvements.
• Coordinate across operations, finance, and vendors; support system issue resolution (e.g., Oracle ERP, iTower), ensure compliance with procurement policies, maintain audit-ready documentation, and track KPI performance metrics

Qualifications

• Bachelor’s degree in Finance, Business, Supply Chain, or related field
• 1–3 years’ experience in procurement support, finance operations, or data/cost tracking
• Strong attention to detail
• Basic financial and cost analysis understanding
• Proficient in data handling and reporting (Excel)
• Effective coordination and follow-up abilities
• Ability to identify issues and escalate appropriately
• Basic knowledge of ERP systems
• Systems & Tools: Oracle ERP, iTower, Microsoft Excel (Intermediate to Advanced)