Group Trips Manager at Luxe Tribes

Department lead Responsibilities:

• Oversee relationships with vendors, tour operators, hotels etc. and ensure that they meet our quality standards and offer flexible terms and competitive prices.
• Oversee client information and financial records.
• Managing a departmental budget and forecasting budgetary requirements.
• Identify ideal customer profiles and map customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.
• Liaise with internal teams to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged.
• Regular communication with internal stakeholders and other customer-facing teams to identify gaps and opportunities.
• Raising red flags wherever the business process – billing, installation or anything pre or post-sales – needs correction to ensure the customer has a seamless experience with the company.
• Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
• Monitor competition and Identify opportunities to reach new market segments
• Come up with recommendations to better company efficiency & improve customer satisfaction on group trips
• Organize communication efforts for upcoming trips - work with the team to ensure we are providing useful information to clients before each trip
• Act as the main point person for major customer service complaints as well as all ongoing trip updates and co-ordination concerns
• Manage a small team of experienced coordinators and ensure they carry out their responsibilities during the trip
• Ensure proper approval for customer discounts, trip credits/transfers 

Travel Role and Responsibilities

• Part of your position will entail occasional traveling to some countries on our group trip calendar list and ensuring each trip goes smoothly
• Stay up to date with the latest travel trends and incorporate them into future experiences for clients
• Liaise with vendors, exhibitors, and stakeholders during the event or travel planning process to ensure everything is in order.

Working hours

• This is a full-time remote position requiring approximately 40 hours per week
• You will be paid every month by the 25th of each month  

Qualifications:

• Proven experience in travel industry trends, team management, and travel planning.
• Strong understanding of business operations and strategic planning.
• Knowledge of luxury travel destinations and experiences
• Exceptional organizational, communication, and leadership skills.
• Ability to handle multiple projects simultaneously and meet tight deadlines.
• Tech-savvy with proficiency in travel planning software and tools.
• Customer-oriented mindset with a strong focus on enhancing customer experience.
• Bachelor's degree in a relevant field is preferred and willingness to travel as needed.
• Looking for a seasoned travel agent who can join our team full time
• Understands what it takes to provide excellent hospitality and is numbers oriented