Guest House Driver Cum Rider (Interim Engagement) at Christian Health Association of Kenya (CHAK)

Job Purpose
As the Guest House Driver, you are a crucial ambassador for our brand, often creating the very first and last impression for our guests. Your primary responsibility is to provide a safe, comfortable, and welcoming transportation service. Beyond just driving, you will play a key role in the guest experience by offering a warm welcome, sharing local insights, assisting with luggage, and ensuring guests feel at ease from the moment they are picked up until they are dropped off.

The engagement is on an as-needed basis to support CHAK Guest House operations.

Key Duties and Responsibilities

A. Transportation & Guest Service

• Provide Safe and Punctual Transfers: Transport guests to and from airports, train stations, bus depots, and local attractions in a timely and efficient manner. Monitor flight arrival times to adjust for delays.
• Deliver a Warm Welcome: Greet guests with a genuine smile, assist them with their luggage, and ensure they are comfortably seated in the vehicle. Create a positive first impression that reflects the guest house’s standards.
• Offer Local Orientation: During transfers, act as an informal guide. Point out landmarks, answer questions about the area, and offer recommendations for sights, and activities.
• Support Office Catering deliveries.
• Support with bike courier errands and food deliveries.

B. Vehicle Maintenance & Presentation

• Maintain Vehicle Cleanliness: Ensure the guest house vehicle is impeccably clean, both inside and out, at all times.
• Monitor Vehicle Condition: Conduct regular checks of fluid levels (oil, coolant, washer fluid), tire pressure, and lights. Report any mechanical issues, damages, or maintenance needs to supervisor immediately.
• Ensure Guest Comfort: Keep the vehicle well-stocked with essentials like bottled water, umbrellas and relevant information leaflets. Ensure the interior (heating/cooling) is comfortable before guests enter.

C. Safety & Compliance

• Prioritise Safety: Adhere to all traffic laws and drive defensively at all times, ensuring the safety and comfort of passengers.
• Maintain Licenses and Documentation: Hold and maintain a valid, clean PSV driver’s license. Ensure all necessary vehicle registration, insurance, and permits are current and kept in the vehicle.
• Plan Efficient Routes: Use knowledge of local roads and traffic patterns, as well as navigation apps, to choose the safest and most efficient routes.

Qualifications and Skills

• Minimum of Form 4 KCSE Certificate
• Valid Driver’s License: A clean, current PSV driver’s license. Versatile to pair up as a motorbike rider.
• Clean Driving Record: A proven history of safe driving with no major violations.
• Experience in airport pick up and drop off important.
• Punctual, reliable, and well-presented with a courteous and polite demeanour.
• Communication: Good verbal communication skills in English to interact comfortably with guests.
• Desirable:
• Hospitality Experience: Previous experience in a customer service or hospitality role, especially as a driver for a hotel, guest house, or tour company.
• Flexibility: Willingness to work early mornings, late nights, weekends, and public holidays to accommodate flight and guest schedules.
• First Aid and basic mechanic certification: A basic first aid certificate and vehicle basic mechanics certificate is a plus.

Qualifications and Requirements

• Certificate or Diploma in Food Production, Culinary Arts, or Catering and Accommodation Management from a recognized institution.
• Training in Food Safety and Hygiene will be an added advantage.
• At least 1–2 years’ relevant experience in a busy kitchen, hotel, restaurant, or institutional catering setup is desirable.