Head – Field Force Training & Effectiveness (Global, Pharma) at Shalina Healthcare

What to expect:

• Partner with business leadership teams to translate business plans and priorities into sales training and competency development requirements, including both ‘Products’ and ‘Skills’ training needs.
• Design and drive the training calendar – communicating the same effectively to the Field Performance Managers and/ field force is the key.
• Lead the content development and conduct/ delivery of training for identified learning requirements, for both new hires as well as experienced Delegates in partnership with Field Performance Managers.
• Liaise with external agencies to outsource the specialized training programs.
• Own annual training budget and forecasts; ensure adherence to the proposals.
• Coordinate with Area Sales Managers/ Field Performance Managers to assess and evaluate the performance level of the Delegates.
• Design and conduct Refreshment Training for the assigned Delegates.
• Follow up with Zonal Sales Managers/ Area Sales Managers/ Field Performance Managers to ensure continuous improvement in the performance of the Delegates according to their coaching plan.
• Conceptualize & design new learning initiatives for sales field force; e-module development, on-line learning academy etc.
• Evaluate the efficacy of training solutions to ensure that training is fit-for-purpose and take corrective actions where needed. Utilize appropriate metrics to measure the effectiveness of training.
• Undertake periodic visit to doctors in the field to understand and improve clinical effectiveness of the Delegates and also gather customer insights.
• Conduct regular field visits to maintain close relationship with the business and gain greater insight of field implementation and areas of improvement.

Essential education, experience & skills:

• Bachelor’s in Science or Pharmacy or equivalent.
• 12- 15 years’ experience in pharmaceutical sales and experience to coach and lead a field sales team.
• Minimum 5 years’ experience in leading the training function for a major pharmaceutical company. 
• Prior experience leading field force as a Zonal Sales Manager is highly preferred.
• Strong instructional design, program management and facilitation skills and ability to support and mentor others.
• Well-versed in latest training solutions, including training delivery tools and eLearning.
• Demonstrated knowledge of e-learning technologies, including systems, content, tools, and infrastructure.
• Strong collaboration, influential, relationship building skills and able to leverage matrix networks.
• Ability to operate in an ever-evolving environment.
• Willingness to step outside of defined role to assume greater challenges and/or develop new skills.
• Open to travel extensively across Africa.