Head of Facilities Management Services- East Africa at GardaWorld

Job Outline

• Reporting to the Managing Director, East Africa Region this position is responsible for the direction and control of all commercial and operational aspects of Facilities Management, ensuring efficient delivery and service to all internal and external customers. To give the highest level of customer satisfaction, whilst achieving organic growth and financial success. The Head of Facilities Management will lead, direct and manage Facilities Management service and business operations across the region. The post holder will work with external partners and service providers and be responsible for all aspects of Facilities Management service operations ensuring delivery of services in line with contract and client requirements achieving high quality service standards.

Major Duties/Responsibilities

• Development of budgets and strategies to achieve FM growth plans across the region.
• Commercial responsibility for FM projects and products (in conjunction with the Managing Director, East Africa).
• Development of organizational arrangements, systems, and processes to enable the efficient and effective deployment of resources in line with client needs.
• Implementation of approved FM budgets and plans.
• Implementation of FM policies and procedures throughout the business.
• Responsibility for close control and management of sub-contractor accreditation, quality, costs, and performance.
• Management support to the individual business units to ensure FM profit margins are achieved.
• Client updates and meetings to ensure compliance with delivery expectations.
• Leadership and direction for the country FM management and teams.
• Performance management and motivation of the Regional FM teams, fostering a high level of cooperation with other senior managers.
• Development and sustaining of relationships with key customers/stakeholders ensuring the highest quality customer relationship management of the contracts.
• Contribution to the development and delivery of accurate financial and performance reports to the Managing Director, East Africa.
• Facilitating the internal audit process of FM projects and responsible for implementing the ensuing action plans.
• Take lead role in mobilizing new contract wins.
• Take the lead role of full and accurate contract pricing mechanisms.
• Ensure adherence to the Company/Clients’ Health and Safety requirements by all operations.

Competencies

• Adhering to principles and values – Upholds ethics and values, demonstrates integrity.
• Planning and organizing – Plans activities and projects and takes account of possible changing circumstances.
• Working with people – Listens, consults others and communicates proactively.
• Writing and reporting – Writes clearly, succinctly and correctly with strong attention to detail.
• Achieving work goals – Accepts and tackles demanding goals with enthusiasm.
• Adapting and Coping – Works productively under a high-pressure environment and keeps emotions under control during difficult situations.
• Relating and networking – relates well to people at all levels.

Accountability

• The Head of Facilities Management Services, East Africa is accountable to the Managing Director, East Africa for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of their KPIs.

Authority

• As directed and delegated by the Managing Director, East Africa.

Qualifications

• Bachelor’s degree in business administration or a related field.
• Minimum ten (10) years’ service industry experience with at least 3 years in a senior position.
• Technical understanding of integrated facilities management.
• Membership of professional bodies an added advantage.
• Good appreciation of financial models and proven ability to deliver stretching financial and non-financial targets.
• Experience in developing individuals and fostering their career advancement including suitable coaching and mentoring abilities.
• Proficiency in ICT.
• A proven leader with a strong commercial background and experience in the service industry.
• A proactive thinker with proven change management skills.
• A go-getter, enthusiastic, and results-oriented with excellent interpersonal, communication, and social skills.
• A forward planner with a clear focus, ardent team player with an ability to quickly develop professional and trusted relationships with a variety of cultures and clients.
• Have a high sense of diplomacy, accuracy, attention to detail, and strong analytical ability.
• Business acumen, strategic thinking, and ability to structure thinking in a logical and compelling way.