Head of ICT at Capital FM Kenya

About the job

• Reporting to the Managing Director, the Head of ICT is responsible for oversight, overall management, operations and execution of the ICT strategy for Capital Group Limited

Responsibilities

• To report to Managing Director/Chairman of the Group and the board in relation to ICT strategy alignment to the Group's Business strategy
• Manage and execute ICT strategies to drive and support the strategic growth objectives of the company and its business products portfolio.
• Develop and implement data migration plans to ensure smooth transition from legacy systems to ERP system.
• Conduct user training sessions and provide ongoing support to ensure successful adoption of the new ERP system.
• Responsible for end-to-end feature releases and platform enhancements for the organization’s mobile app & website.
• In charge of SLA Management by ensuring all provided services and processes in the organization including underlying contracts are in alignment with the agreed-upon service level targets stipulated by the respective contract.
• Ensuring that the right controls are in place and the right tools to mitigate cybersecurity risk are in use in the organization.
• Develop ICT Budgets - Control IT budget and manage both capital expenditure and OPEX in line with set goals.
• Provide leadership to ICT operations and infrastructure ensuring that an appropriate technical support framework is in place, including the management and delivery of service support and service delivery.
• Developing an IT roadmap and a digital transformation strategy plan in a volatile and ever-changing digital landscape.
• Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions.
• Approve purchases of technological equipment and software and establish partnerships with the right ICT providers.
• Formulating and leading in the implementation of the ICT strategy in line with policies, processes & procedures to deliver business objectives.
• Working with the business management to define business and ICT performance metrics, measures, tracks, and reports on benefits realization.
• Analyzing the costs, value, and risks of information technology to advise management and suggest actions.
• Anticipates business needs, identify, and proposes ICT products and services to fulfill those needs.
• Leading the demand side of the ICT governance on behalf of the corporation and communicating high level business requirements.
• To ensure that appropriate measures are taken to secure and backup all systems and data; to develop and implement any plans, systems, and measures necessary to support business continuity and to ensure that the organization's disaster recovery strategy is up-to-date and deliverable.
• Oversee all technology operations including networks, hybrid infrastructure, Databases, broadcasting applications and deploy & operate them according to established goals.
• Devise and establish IT policies and systems to support the implementation of strategies set by the Board.
• Oversee IT projects and system changes.
• To perform any other duty as assigned in line with the organization goals and objective.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or an IT related field (or equivalent work experience).
• ICT system Project management experience- must be proven with referrals.
• ITIL foundation level certification
• MCSA /MCSE/ CCNA /PMP desirable
• Experience with ERP(Sage, Odoo, Dynamics etc) is highly desirable.
• 5 years experience in Senior management
• Knowledge and experience in Microsoft Server backend functions, M365 management.
• Proven experience with Web applications with a strong portfolio showcasing web projects and applications you have worked on.
• Solid technical skills in databases, networks, Linux.
• Data & Analytics
• Business Partnership & Collaboration