Head of Operations at My 1health

About the Role

• The Head of Operations will serve as a critical member of our senior management team, reporting directly to the CEO. This role will be responsible for streamlining operations, enhancing interdepartmental coordination, and supporting our expansion efforts to establish My 1Health as the largest medical facilitator globally.

Key Responsibilities

• Operational Leadership and Strategy: Implement and refine operational policies, procedures, and systems to improve overall efficiency and effectiveness across the company. Lead strategic initiatives that support significant growth and operational excellence.
• Team Management: Directly manage a team, with oversight of broader operational teams as needed. Foster a high-performance culture by mentoring, developing, and supporting all teams across departments.
• Cross-Departmental Leadership: Lead cross-departmental teams to ensure alignment, transparency, and effective communication. Foster a positive work environment that motivates teams and drives high performance, ensuring all departments work cohesively to achieve company goals.
• Stakeholder Engagement: Represent My 1Health in external meetings and maintain productive relationships with key partners and stakeholders across multiple geographies.
• Performance Metrics: Drive growth by achieving key metrics such as patient number growth and revenue targets. Continuously assess operational processes and results to identify areas for improvement.
• Innovation and Technology Implementation: Spearhead the adoption of new technologies and innovative processes within operations to enhance service delivery and patient engagement.
• Demonstrated ability to lead change, propose new ideas, and implement strategies that align with the company’s mission and values.
• Strong alignment with our core values: Patient-centric, Authentic, Tech-enabled, Innovative, Need, Teamwork, Solution-based

Requirements

• Minimum of 8 years in operations management, including significant leadership experience. Prior roles should demonstrate successful management of complex operations and teams in a multi-country context.
• Bachelor’s degree in Business Administration, Operations Management, or related field. An MBA or relevant postgraduate degree is advantageous.
• Exceptional leadership and interpersonal skills; adept in process optimisation and technology integration; experienced in budget management and strategic planning. Ability to operate under pressure and motivate a diverse team.
• Experience in healthtech, healthcare, or related fields is preferred but not mandatory. Exposure to working in startup tech companies' operations is highly desirable.