Head of Technical at Cotec Security Group Limited

REPORTING TO: DIRECTOR

OVERALL PURPOSE OF THE JOB

The Head of Technical will oversee all technical operations, including the design, installation, maintenance, and support of electronic security systems such as CCTV, Access control, alarm systems, perimeter fencing, fire detection, and integrated security management systems. The role demands strong leadership expertise, innovation, client-focused service delivery, and strategic planning to support business growth.

KEY RESPONSIBILITIES

1. Lead, mentor, and manage the technical team 
2. Develop and enforce Standard Operating Procedures (SOPs) and technical documentation
3. Drive innovation by cutting-edge security technologies and systems 
4. Prepare technical proposal, system designs ,and cost estimates
5. Ensure adherence to project timelines, budget, and quality standards
6. Design and implement security systems: CCTV, alarm systems, access control, electric fencing, biometric systems, fire detection and integration platforms.
7. Oversee end-to-end project management from design, costing, and proposal development to installation, commissioning and after-sales support.
8. Develop and manage the technical department budget, including procurement equipment and software
9. Identify risks and implement risk mitigation strategies within technical projects and operations.
10. Analyze market trends and identify opportunities for new service solutions.
11. Providing technical expertise to Clients and during tender processes.
12. Act as the technical point of contact for key clients, ensuring excellent services delivery and client satisfaction
13. Manage service level agreement ( SLAs) and customers support programs
14. Stay updated with industry trends and recommend upgrades and innovations

QUALIFICATIONS & EXPERIENCE 

• Bachelor’s degree in Electrical Engineering, Electronics Engineering / Telecommunications  or any other related field 
• Professional certifications will be an added advantage
• At least three (3) years experience in technical leadership role, preferably in private security industry
• Excellent understanding of Integrated Security Solutions (Intruder Detection and Alarm, CCTV, Access Control, Fire Detection and Alarm)
• Strong problem-solving skills and attention to detail.
• Excellent administration,  communication and customer service skills
• Valid driving license will be added Advantage

KEY SKILLS AND COMPETENCIES 

• Leadership and team management skills
• Excellent project management and organizational skills
• Strong communication and interpersonal skills, both verbal and written
• Customer focused with excellent problem solving abilities
• High level proficiency in security system software and hardware
• Budgeting , costing and financial management skills