Head, Technology Solutions Delivery at Kenya Airways

Brief Description        

To lead the Technology Solutions Delivery team that comprises of Technology Project Management Office, Technology Business Analysis and Technology Enterprise Architecture functions in working with the business users in successfully implementing Technology business systems from project inception to delivery within stipulated deadlines. 

To Monitor the effectiveness of business systems and adapt them to evolving and changing environments and to drive delivery of large and complex business critical technology solutions within stipulated timelines and budgets.

Detailed Description        
Projects Delivery

•  Ensure that projects deliver the as-designed solution, remain within baselined budget, and are delivered on time, while achieving quality criteria and meet defined business requirements.
• Manage business system implementation projects from inception through delivery and continue to perform post-implementation audits. This includes rigorous project scope control and management of change variations.
• Ensure that business system implementation meets set business objectives, bring about desired improvements in the target business area, and are delivered within time and budget allocations and expected quality.
• Manage external project resources and vendors to ensure that all project needs, milestones, and timeframes will be met.
• Manage the inter-departmental client relationship, drawing on resources throughout the company to deliver on business needs through a coordinated development of related systems. 
•  Provide users with guidelines in both emerging technologies as well as application of best practice implementation and usage to ensure that they use technology in the best way possible. 
• Ensure project set-up, resources allocation, planning and operations are efficiently managed. 
• Assist the business in the identification of business process improvement initiatives while maintaining focus on effective project delivery.

Stakeholder & Vendor Management 

• Communicate effectively with key stakeholders regarding the statuses of their projects highlighting any risks and setting realistic expectations. 
• Be an integral part of the strategic development process and keep the Chief Information & Data Officer fully briefed on all upcoming operational process requirements/changes. 
• Manage the inter-departmental client relationship, drawing on resources throughout the company to deliver on business needs through a coordinated development of related systems. 
• Manage business users’ satisfaction, commitment, and expectations to high service levels as well as the effective management of both internal and external escalations. 
• Act as the single point of contact between senior management and project teams during project implementation, whilst taking accountabilities for all escalations relating to technology projects.

Processes, Procedures and Performance Management

• Design and document various standards, policies, and procedures to govern the delivery of company-wide projects.
• Assist Chief Information and Data Officer coordinate Technology Governance Steering Committee (TGSC), and any other assigned technology governance frameworks.
• Oversee the functions of Enterprise Architecture board (EAB) to ensure it delivers on its mandate.
• Ensure operational efficiency through the development and implementation of sound, high quality of standard and service optimization processes. This includes defining, implementing, and measuring effectiveness of sectional operational policies and processes aimed at successful delivery of projects.
• Provide accurate and timely reporting in respect to key performance metrics and recommendations to improve speed in the delivery of solutions.

People

• Accountable for sectional planning, people development, capability and resourcing through effective leadership and management.
• Work with section managers to identify and ensure adequate availability of fit for purpose, skilled resources, able to deliver against set departmental and company goals/objectives. 
• Perform Training Needs Analysis, coaching and mentorship of teams. 
• Develop and motivate an innovative and inspired team and re-evaluate their skills and progress to ensure delivery of KRA’s.

Job Requirements        
Minimum Qualifications

• Bachelor’s degree in computer science, ICT or related field. 
• Must possess either ITIL, CBAP, or COBIT5 Certification
•  Project Management Certification e.g. PRINCE 2, PRINCE 2 Agile, or PMP

Additional Qualifications 

• IT Business Support product certification 
• Membership to relevant IT professional body
• IT Security Certification is an added advantage.

Minimum Years of Experience 

• 10 years’ experience as a leader in Technology; with at least 5 years in Project Management in a similarly sized organization
•  Demonstrate capability in leading teams in business requirement analysis and solutions delivery – from conception to operationalization.
• Demonstrate capability in leading multifunctional teams to drive requirement analysis, project management and solutions architectures.

Technical Competencies &Experience

• At least 10 years overall IT management experience
•  At least 5 years as a leader in technology solutions delivery and project Management. 
• Relevant Business Analysis skills, training, and experience
•  Service delivery and support skills 
• Expertise in other technology areas such as DevSecOps, Technology Security & Risk, infrastructure management - added advantage. 
• Demonstrated success in budget and financial management.
•  Demonstrated ability to build and manage high performance technology teams. • Ability to champion solutions with high payback potential • Experience in customer relationship management 
• Superior team leadership, team working and co-operation skills with the ability to influence positively and champion high performance. 
• Excellent communication, interpersonal & analytical skills with the ability to work confidently on high priority problems.
• Ability to handle pressure and difficult situations with resilience, calmly and effectively.

Additional Details        

• Teamwork and cooperation.
• Unquestionable Integrity.
• Strong work ethics. 
• Results oriented. 
• Achievement Drive & Initiative. 
• Attention to details and accuracy. 
• Good organizational skills