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  • Posted: Aug 3, 2022
    Deadline: Aug 11, 2022
  • Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.
    Read more about this company



    Department/Group: Medical Services    

    Salary: Kshs. 100,000-120,000              


    Strategy Management and Planning

    • Lead, develop, implement and evaluate the hospital’s clinical and quality strategy
    • Manage and lead the all hospitals departments including Administration. clinical services OP &IP, Diagnostic support- Laboratory and radiology, medication management to ensure significant impact on the performance of the business.
    • Provide expertise and advisory services to hospital executives and committees including but not limited to the clinical quality, financial, operational and workforce performance.
    • Develop, and implement patient care policies, systems and processes within the framework of the vision, mission and culture of the hospital and other national and international healthcare frameworks.
    • Work closely with the senior management team in order to comply with the hospital, statutory, mandatory and legal obligations.
    • Prepare various reports for management decision making.

    Financial Management

    • Support finance, procurement, medical related services to meet the expected standards of quality and quantity in compliance with established ethics and regulations.
    • Plan and operate within the set budget.
    • Lead in the development of the business growth strategy for all Hospital units.
    • Increase revenue, by developing proposals, arranging meetings with beneficial stakeholders, negotiating contracts with individuals, corporate clients and insurance partners.
    • Manage relationships with existing and new clients. Develop effective ventures and partnerships that add value to the business.
    • Take part in market research and business intelligence including tenders, business cases and competitor strategic plans.
    • Implement a robust Customer Retention Strategy
    • Develop and implement effective and efficient marketing Plans
    • Take part in the development of the quarterly and annual budget with senior staff
    • Liaise with the accounting staff to ensure that all cash received is banked, manage the petty cash and approve cash payments
    • Order, stock and maintain an efficient record of all medical and office supplies.
    • Maintain an asset register and ensure all company equipment/ assets are insured
    • Oversee the production of financial reports
    • Manage debt to reduce risk and ensure liquidity of the Hospital

    Customer Service

    • Follow up on mitigation and suggested systemic changes within all departments in the hospital.
    • Ensure implementation of global best hospital practices in quality, patient experience and operational effectiveness.
    • Represent the Hospital in meetings
    • Provide strategy for patient engagement and satisfaction
    • Monitor patient satisfaction level while working closely with clinical and non-clinical functions.
    • Ensure the hospital hygiene standards, personal safety guidelines and practices are adhered to.
    • Develop, maintain and implement a patient feedback process and offer advice on continual improvement.

    Stakeholder Management

    • Liaise, promote and maintain effective public relations with Customers, Hospital Executive team, The Kenya Medical Practitioners and Dentist Board, Pharmacy and Poisons Board
    • Follow-up on applications for annual licenses
    • Ensure the professionals working for the hospital have the relevant registered/licenses
    • Overall in charge of compliance with healthcare regulations

    Human Resource

    • Create a positive and engaging work environment to enable the hospital staff to effectively deliver on their roles.
    • Lead in the recruitment, retention and disciplinary process of the hospital staff
    • Generate on boarding plans, and identify and suggest trainings for the hospital staff
    • Implement and develop a robust appraisal and continuously monitoring hospital staff performance
    • Advice and support staff on compliance and policy matters
    • Maintain HR policies and all HR Documentation including disciplinary and grievance procedures
    • Motivate, mentor, train and coach team members
    • Approve, monitor, and report on annual leave

    Clinical Quality and Risk Management

    • Oversee the primary healthcare team to provide Inpatients and Outpatients with primary medical care services within the standard of care for Internal Medicine patients.
    • Update and adhere to departmental policies, procedures and objectives, ongoing quality improvement objectives and safety, environmental, and infection control standards.
    • Maintain patient confidentiality and comply with all state health information privacy laws.
    • Manage and mitigate all operational, financial and reputational risks that face the hospital including quality of care, mortality and morbidity meetings, clinical pathways, and patient safety.


    • Bachelor of Medicine and Bachelor of Surgery from a recognized institution/Bachelor in clinical Medicine/Bachelor in Nursing.
    • Master in Healthcare Administration/Health care leadership /Health system Management / Business Administration will be an added advantage
    • Proven work experience in a level 4 hospital as a manager/medical officer manager or a similar role with at least 5 years’ experience
    • Knowledge of relevant legislations and professional standards
    • Knowledge of the hospital industry and Solid understanding of healthcare procedures and regulations
    • Excellent organization and time management skills
    • Problem solving attitude
    • A candidate who is a go getter, takes initiative, a team player, driven by results, with excellent customer service skills
    • Excellent Communication, interpersonal and analytical skills, team player with organizational and supervisory skills.

    Method of Application

    Interested candidates should send their CVs to [email protected]  with the job title as medical officer.

    Only shortlisted shall be contacted.

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