Housekeeping & Groundskeeping Supervisor at Ikigai

Who We Are Looking For

The ideal candidate for the Housekeeping and Groundskeeping Supervisor role at Ikigai is someone immersed in house and groundskeeping. They are not just skilled professionals, but individuals who are genuinely passionate about their work, with a deep understanding and appreciation for the intricacies of maintaining cleanliness and aesthetics in indoor and outdoor spaces.

Someone who takes immense pride in their craft, approaching each task with dedication and attention to detail. They understand that their role is not just about ticking boxes but about creating environments that inspire and uplift those who interact with them.

A natural leader who inspires their team members to excel, leading by example, demonstrating a strong work ethic, professionalism, and a positive attitude. They are adept at building and nurturing a cohesive team, living out the Ikigai values, fostering a supportive and collaborative work environment where everyone feels valued and motivated to contribute their best.

In addition to their passion for housekeeping and groundskeeping, the ideal candidate is proactive and forward-thinking and constantly seeking out opportunities for improvement and innovation, whether it's implementing new cleaning techniques, optimizing maintenance schedules, or introducing sustainable practices.

The Housekeeping & Groundskeeping Supervisor will be:

• A passionate team player who emulates Ikigai’s core values and strives to achieve our mission.
• A people-person through and through, who thrives in supporting others to thrive professionally and personally.
• Demonstrating integrity and honesty in all their interactions; adhering to ethical standards and organizational policies.
• An empathetic supervisor -- understands the needs and concerns of their team members, and provides support and guidance to help them succeed in their roles.
• Adaptable and flexible -- able to respond quickly to changing priorities, emergencies, and unexpected situations that may arise in their duties.
• A proficient problem solver, capable of identifying and resolving maintenance issues quickly and effectively.
• Consistently exceeding the expectations of our community members by delivering exceptional housekeeping and groundskeeping services.

Role and Responsibilities

Operations

• Supervise and coordinate the activities of Housekeeping, Groundskeeping and Security staff across multiple locations
• Develop and implement cleaning schedules and protocols to maintain high standards of cleanliness and hygiene across locations
• Schedule shifts and leave schedules and arrange for replacement in cases of absence
• Conduct regular inspections of location facilities to identify maintenance needs, safety hazards, and cleaning issues
• Formulate, revise, and ensure adherence to Standard Operating Procedures
• Monitor inventory of cleaning supplies and equipment, and ensure timely replenishment as needed, liaising with the Procurement department
• Enforce safety protocols and procedures to ensure a safe working environment for staff and members
• Maintain records of cleaning activities, inspections, and maintenance work, and provide regular reports to management
• Schedule and adequately plan for deep cleaning initiatives during normal operations, and after maintenance or renovations
• Plan for adequate support during internal and external events
• Foster healthy relationships with Security, landscaping and other service providers contractors and ensuring consistent review of the set SLAs
• Develop and continuously improve a standardized housekeeping process for conferencing coordination, etc.
• Oversee budgets related to department operations

Customer Service and Hospitality

• Have a good understanding of our Customer Service and Hospitality standards and work with the Hospitality & Wellness Manager to ensure that the teams are aligned to the hospitality goals of the organization
• Coordinate with the Facilities team for maintenance and repair work as needed, including landscaping, pest control, and janitorial service
• Respond promptly to member requests and complaints regarding cleanliness and maintenance issues and take appropriate action to address concern
• Escalate customer service and hospitality issues and feedback with Hospitality team for resolution where require

Training & Development

• Design and implement onboarding program for the Housekeeping, Security and Groundskeeping teams
• Assist in the development and implementation of sustainability initiatives related to housekeeping and groundskeeping practice.
• Formulate a training calendar and schedule training sessions
• Train and mentor housekeeping, groundskeeping and security staff on cleaning techniques, safety procedures, and customer service standard.
• Support in sourcing of external trainers where additional expertise is required

People Management

• Lead performance reviews for the Housekeeping, Groundskeeping and Security teams
• Lead performance reviews for the Housekeeping, Groundskeeping and Security teams
• Monitor staffing levels, and make recommendations on staffing needs to the People & Culture team for workforce planning purposes
• Manage disciplinary matters for the team in liaison with the Facilities Manager and People & Culture
• Manage inter-personal conflict within the team, and escalate to Facilities Manager and People & Culture where required
• Conduct team building initiatives, leading and motivating the team and creating a positive work environment
• Prioritize the wellness of the team, including carrying out quarterly wellness checks-ins

Essential Skills and Competencies

• Passion for and understanding of Ikigai’s mission and values
• Excellent communication and interpersonal skills, with the ability to interact professionally with members, staff, and vendors and lead with empathy and compassion.
• Highly detail-oriented with a keen eye for cleanliness and organization
• Outstanding problem-solving skills including being solution-driven in your approach to overcoming challenges
• Excellent proficiency with Microsoft Office applications (Word, Excel, PowerPoint) or willingness to quickly learn on the job; able to create polished PowerPoint presentations.
• Ability to comprehend and manage budgets.
• Ability to lead and motivate a team.
• Familiarity with cleaning equipment and effective maintenance practices.
• Excellent problem-solving skills
• Knowledge of health and safety standards and understanding of sanitation regulations.
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, empathy, and professionalism

At Ikigai, we are just as interested in how someone fits with our culture, as their ability to get the job done. For anyone joining the Facilities Team, we are also interested in whether:

• You show up to work as your true and authentic self. Whether that is having a talent for Lingala dancing, baking, reading, or sleeping in & watching Netflix.
• You enjoy teamwork and collaboration. When you are stuck you ask for help and are a candid communicator.
• You take pride in being detail-oriented and highly organized. You have excellent work planning and time management skills and can effectively prioritize both urgent and important tasks when everything is happening at once.
• You hold yourself to the highest standards of personal and professional integrity. You maintain confidentiality when appropriate and you know when and how to professionally pull in support when faced with a challenging situation.

Education and Experience

• Minimum 3 years' experience as a Housekeeping Supervisor in a corporate environment
• College certificate or equivalent; additional certification or training in housekeeping or facility management is a plus