HR Officer - Telecommunications at HCS Affiliates Group

Our client in the Telecommunications sector seeks to recruit a HR Officer. The Job holder will be responsible for delivering professional human resource services to the organization and respective function in line with the HR Strategy. The role holder will also provide administrative support to the HR Business partner and first line query resolution support to internal customers, ensuring process efficiency and effectiveness, and excellent service for all HR related matters.

Reports to: Human Resource Business partner

Key Responsibilities

• Support the HR Business Partner and Talent Acquisition Specialists with the recruitment process i.e.:
  • Call and set up interviews for potential candidates;
  • Liaise with the hiring manager to schedule interviews;
  • Collect interview forms from the panellists and assist to prepare minutes/ summary report of the interview outcome;
  • Create employee personnel files (new hires and current employees).
• Manage all internship recruitment activities including engaging the higher learning institutions, receiving applications, candidate communication, interviewing as well as reporting.
• Draft staff correspondence that includes transfers, internal promotions, position change, acting appointments etc.
• Receive and process resignation and acceptance documentation in consultation with the reward team.
• Collaborate with the person in charge of the human resource information system to ensure all changes on staff status are updated in the system.
• Collect and consolidate training needs for the departments, as assigned by the HR Business Partner.
• Assist to coordinate other learning and development activities such as:
  • Liaison with services providers;
  • Tracking and monitoring training schedules and events;
  • Collation of training evaluation forms;
  • Record learning and development activities for reporting.
• Attend disciplinary and grievance hearings; and performance management meetings, take minutes and follow up on action items as designated by the HR Business Partner.
• Partner with the payroll and talent teams to ensure end to end completion of document processing and updates regarding resignations, promotions, transfers, job title changes appropriately.
• Update the leave tracker for the designated department and inform staff, their leave balances.
• Gather relevant data to support the HR metrics, trend analyses and report HR performance on a monthly, quarterly, bi-annual and annual basis.
• Participate in HR project initiatives and provide day to day project administrative support
• Ensure deliverables meet the expected standards on time and 100% accurate and any other specific needs in line with the requirements set by the HRBP.
• Contribute to ensure process efficiency in the department.
• Take the lead in ensuring employee data for designated departments is accurate and up to date.

Qualification – Academic and Professional

• Bachelor’s Degree in Human Resource Management, Human Resource Development, Human Resource Planning, Education, Public\\Business Administration, Commerce (HR Option).
• Membership to Institute of Human Resource Management (IHRM).

Experience

At least two years’ experience of working in a generalist HR environment.

Competencies

Technical competencies

• HR reporting
• Policy legislation and compliance - knowledge of HR laws & practices
• Recruitment and selection
• HRMIS, data analytics & reporting

HR core competencies

• Personal effectiveness and credibility
• Process discipline and quality orientation
• Influencing and negotiating
• Organizational savviness

Leadership competencies

• Business acumen
• Strategic orientation
• Results orientation
• Developing self