Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
Read more about this company
Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements.
Ensure that service/ support calls are effectively responded to and resolved within the framework of the Service level agreements and develop knowledge and awareness of the relevant applications.
Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing and software and hardware audits are completed in a timely manner.
Responsible for designing, developing and providing appropriate reports and management information as required by business.
Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.
Continuously analyze user requirements and provide solutions.
Maintain up to date system and user documentation and manuals.
Ensured compliance of SLAs with system vendors.
Recommended and implement upgrades for performance, security and business benefit.
Constituted cross-functional project teams with clearly defined roles.
Carry out other duties as may be assigned by the supervisor.
Gmail
Yahoomail