ICT Manager at Amref International University (AMIU)

Main Purpose of Job:

The ICT Manager will be responsible for AMIU ICT operations and management in response to business needs, recommend appropriate and cost-effective technical solutions and establish budgetary and risk implications. They will also be responsible for the overall management of the ICT function, implementation of ICT operations, infrastructure and information systems management aligned with the strategic and operational plans for the university.

Duties and responsibilities include:

ICT management and operations

• Formulate, review and implement ICT strategies, policies, procedures and execution of the ICT governance framework.
• Provide effective leadership, supervision and a safe work environment within the ICT team in accordance with the University policies.
• Maintain knowledge of evolving trends in technology and health solutions, applying them to deliver value for the University.
• To ensure that ICT provision meets the learning, teaching and research needs of academic staff and students, and the needs of support staff, taking account of the requirements for economy, efficiency and effectiveness in the utilisation of available resources.
• Responsible for all systems compliance and audit requirements for the university; contribute to successful external inspections
• Responsible for information systems availability and integrity of data and especially student data and guarantee integrity and credibility of examinations.
• Co-ordination of University wide ICT support through an ICT help desk which assists students and staff to make the best use of the University’s ICT environment 

Budgets and Contracts

• Coordinates and manages all projects related to selection, acquisition, development and installation of information systems across the University.
• In consultation with the COO develop, manage and monitor the ICT operations budget.
• Review hardware and software acquisition and maintenance contracts as required.
• Manage all vendor ICT contracts and subscriptions for the university.

Systems Development and Management

• Conduct stakeholder analysis to understand the business needs and deliver transformative innovations to ensure that university needs are effectively fulfilled.
• Conduct detailed review of the current internal processes and systems and propose new solutions that will drive efficiency.
• Use or adapt the current systems to grow AMIU into a university without borders, offering courses across different African countries and beyond.
• Manage and oversee implementations and upgrades of all systems within AMIU.
• Coordinating and managing ICT initiatives and projects.

Business engagement

• Building relationships with business units across the organisation to establish technology needs, system enhancements and support.
• Conducting rigorous analysis and apply cutting edge solutions to make AMIU as a global brand and university of choice for Health Sciences.
• Carry out process and/or value chain analysis and propose solutions that align to student and organizational needs.

Network infrastructure and security

• Designing and developing global security measures and guidelines to guide information systems from unauthorized users.
• Ensuring implementation of ICT security, disaster recovery and business continuity plans
• Monitoring compliance by establishing and monitoring procedures for managing technology risks and adherence to standards and policies.
• Develop and maintain the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection of network information systems

Required Qualifications and experience

Education

• Bachelor’s degree in IT /information systems or related field
• Master’s degree in a related field (Computer Science or Information Systems) with a strong bias in business transformation is an added advantage
• Knowledge in large scale systems development like Enterprise Resource Planning systems and preferably Navision / Business Central.
• Good understanding key academic related systems and tools like Learning Management systems, Examination Management Systems, Library systems etc.
• Fully able to leverage and provide guidance / advice on Project tools including Microsoft Project, Vision and provide support when required.

Experience

• Minimum of 5 years in senior ICT roles in driving transformation by leveraging emerging technologies with successful delivery of business transformational outcomes;
• Minimum of 3 years of experience managing enterprise systems, developing, supporting strategic and operational business initiatives; experience in education environment is an added advantage;
• Demonstrate experience in delivering large scale transformational change projects and ability to convey a compelling and engaging vision for change and providing documentation to a high standard and quality;
• Demonstrated team performance skills, service mindset approach and the ability to act as a trusted advisor;
• Excellent interpersonal skills in team work, facilitation and negotiation;
• A track record of continuous process improvement initiatives and transformation;
• Ability to handle multiple projects with changing priorities simultaneously; Ability to respond as needed within an appropriate time-frame;
• Proven creativity, analytical and problem-solving skills;
• Excellent communication skills (written & oral); able to communicate effectively with technical and non-technical audiences through all levels within the University;
• Broad and diverse experience and knowledge in Information systems;