Career Openings at Amref International University (AMIU)

MAIN PURPOSE OF JOB

Reporting to the Systems Administrator, the Assistant Systems Administrator will be responsible for providing technical support for the university's Moodle learning management system, as well as supporting students and staff in their use of the system. The ideal candidate will have experience with Moodle and related technologies, possess strong troubleshooting and problem-solving skills, and be able to work collaboratively with other IT professionals.

Key Responsibilities

Moodle System technical support

• Provide technical support for the Moodle platform and related systems.
• Assist in the installation, configuration, and maintenance of Moodle and related systems.
• Monitor the performance and health of the Moodle system and proactively identify and resolve issues.
• Collaborate with other IT professionals tensure integration and compatibility of the Moodle system with other university systems.
• Develop and maintain documentation related tthe Moodle system.
• Assist in the development and implementation of security policies and procedures related tthe Moodle system.
• Provide training and support tfaculty, staff, and students on the use of the Moodle system.
• Provide technical support tstudents and staff with issues related tthe Moodle system.
• Work collaboratively with other IT professionals and university staff tidentify and resolve technical issues.
• Participate in on-call support and be available for occasional after-hours work.

Course management

• Administer each type of activity, resource and block in the course and manage their own settings.
• Install additional blocks and activities depending on instructors and program needs.
• Filters - Text and Multimedia plug-ins.
• Course settings for course home page configuration.
• Adding new Courses and design course formats.
• Manage Site files.

User Management

• Facilitate Authentication of users on site; Adding new user tthe LMS; Upload users - from a file ta site, and intexisting course and group, some existing user global updates.
• Assigning users roles - typical assignments include:
• Enrolling learners in courses
• Un-enrolment of learners from courses
• Assigning instructors tcourses
• Assigning course creators
• Assigning administrators

Site Administration Settings

• Front Page Design and settings- initial or home page of Moodle site
• Change of Themes on the LMS - user interface packages of XHTML and CSS controls
• Configuration of the LMS Language - default and additional language packs
• Management of the Backup settings; HTML editor settings; Calendar settings
• Maintenance mode
• Notification page used tupdate versions
• Settings block
• Administer Moodle site database

Required Qualification and Experience

• Bachelor’s degree in computer science, technology, software engineering or closely related field from a recognized institution with in-depth understanding of learning management system.
• A certification in Training will be an added advantage; Certification in Moodle desirable.
• 2 years hands-on experience with advanced Moodle use and support, including version 3.5+, in multifunctional teams including developers, administrators.
• Proven experience in LMS management from a University setup, training or a related field.
• Knowledge of Excel, Microsoft Dynamics applications such as Microsoft Dynamics Navision and CRM will be an added advantage.
• Proven experience in HTML, CSS, PHP - MySQL - Javascript / jQuery JavaScript are assets.
• Deep understanding of Moodle development and administration.
• Strong technical skills with Moodle and related programing and software administration skills (LTI, API, xAPI,SCORM, etc).
• Exceptional knowledge management skills (knowing what process owners and users need to know, when they need to know it, how to deliver that information and when it should be updated)
• Demonstrated problem solving, diagnosing, debugging, and analytical skills;
• Ability to adapt to change and work in an environment with rapidly evolving requirements.
• Solutions oriented, creative, resourceful and highly organized; demonstrated problem-solving capabilities in a team dynamic
• Ability to communicate technical concepts to non-technical audiences, in an empathetic and accessible way.
• Excellent Training and documentation Skills
• Demonstrated commitment to the provision of high level, quality and customer focused services.
• Demonstrated ability to produce complex documentation or reports as well as an advanced knowledge of Microsoft Excel with the ability to analyze and manipulate data using pivot tables.
• Ability to install, maintain and support personal computer software, hardware and peripherals
• Able to schedule and perform periodic maintenance and service
• Excellent communication skills, including the ability to communicate technical and user experience issues
• Demonstrated ability to work well with people in a cross-functional team environment and across administrative boundaries, as well as to work well independently

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Main Purpose of Job:

The ICT Manager will be responsible for AMIU ICT operations and management in response to business needs, recommend appropriate and cost-effective technical solutions and establish budgetary and risk implications. They will also be responsible for the overall management of the ICT function, implementation of ICT operations, infrastructure and information systems management aligned with the strategic and operational plans for the university.

Duties and responsibilities include:

ICT management and operations

• Formulate, review and implement ICT strategies, policies, procedures and execution of the ICT governance framework.
• Provide effective leadership, supervision and a safe work environment within the ICT team in accordance with the University policies.
• Maintain knowledge of evolving trends in technology and health solutions, applying them to deliver value for the University.
• To ensure that ICT provision meets the learning, teaching and research needs of academic staff and students, and the needs of support staff, taking account of the requirements for economy, efficiency and effectiveness in the utilisation of available resources.
• Responsible for all systems compliance and audit requirements for the university; contribute to successful external inspections
• Responsible for information systems availability and integrity of data and especially student data and guarantee integrity and credibility of examinations.
• Co-ordination of University wide ICT support through an ICT help desk which assists students and staff to make the best use of the University’s ICT environment 

Budgets and Contracts

• Coordinates and manages all projects related to selection, acquisition, development and installation of information systems across the University.
• In consultation with the COO develop, manage and monitor the ICT operations budget.
• Review hardware and software acquisition and maintenance contracts as required.
• Manage all vendor ICT contracts and subscriptions for the university.

Systems Development and Management

• Conduct stakeholder analysis to understand the business needs and deliver transformative innovations to ensure that university needs are effectively fulfilled.
• Conduct detailed review of the current internal processes and systems and propose new solutions that will drive efficiency.
• Use or adapt the current systems to grow AMIU into a university without borders, offering courses across different African countries and beyond.
• Manage and oversee implementations and upgrades of all systems within AMIU.
• Coordinating and managing ICT initiatives and projects.

Business engagement

• Building relationships with business units across the organisation to establish technology needs, system enhancements and support.
• Conducting rigorous analysis and apply cutting edge solutions to make AMIU as a global brand and university of choice for Health Sciences.
• Carry out process and/or value chain analysis and propose solutions that align to student and organizational needs.

Network infrastructure and security

• Designing and developing global security measures and guidelines to guide information systems from unauthorized users.
• Ensuring implementation of ICT security, disaster recovery and business continuity plans
• Monitoring compliance by establishing and monitoring procedures for managing technology risks and adherence to standards and policies.
• Develop and maintain the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection of network information systems

Required Qualifications and experience

Education

• Bachelor’s degree in IT /information systems or related field
• Master’s degree in a related field (Computer Science or Information Systems) with a strong bias in business transformation is an added advantage
• Knowledge in large scale systems development like Enterprise Resource Planning systems and preferably Navision / Business Central.
• Good understanding key academic related systems and tools like Learning Management systems, Examination Management Systems, Library systems etc.
• Fully able to leverage and provide guidance / advice on Project tools including Microsoft Project, Vision and provide support when required.

Experience

• Minimum of 5 years in senior ICT roles in driving transformation by leveraging emerging technologies with successful delivery of business transformational outcomes;
• Minimum of 3 years of experience managing enterprise systems, developing, supporting strategic and operational business initiatives; experience in education environment is an added advantage;
• Demonstrate experience in delivering large scale transformational change projects and ability to convey a compelling and engaging vision for change and providing documentation to a high standard and quality;
• Demonstrated team performance skills, service mindset approach and the ability to act as a trusted advisor;
• Excellent interpersonal skills in team work, facilitation and negotiation;
• A track record of continuous process improvement initiatives and transformation;
• Ability to handle multiple projects with changing priorities simultaneously; Ability to respond as needed within an appropriate time-frame;
• Proven creativity, analytical and problem-solving skills;
• Excellent communication skills (written & oral); able to communicate effectively with technical and non-technical audiences through all levels within the University;
• Broad and diverse experience and knowledge in Information systems;