ICT Manager at Takaful Insurance of Africa

Job Purpose:

Responsible for driving business through the development and implementation of IT strategies, policies, programs, and Management Information Systems to support the accomplishment of corporate goals and objectives

Duties and Responsibilities

• Formulate and implement the business ICT strategies that are aligned to support corporate goals and objectives.
• Establish and direct the strategic and tactical goals, policies, and procedures for the ICT department.
• Participate in strategic and operational governance processes of the company as a member of the senior management team.
• Identifying and driving opportunities for the appropriate and cost-effective investment of financial resources in IT systems.
• Ensure implementation of appropriate digital & information governance systems which conform to legal and regulatory requirements and fit within the wider governance structure of the company
• Develop, track, and control the information technology annual operating and capital budgets
• Direct development and execution of the company’s ICT disaster recovery and continuity plan; ensure that disaster recovery plans are in place for all digital services and that these are routinely tested, weaknesses identified, and appropriate improvement plans developed and implemented.
• Develop and maintain an appropriate IT organizational structure that supports the needs of the business
• Develop, implement and maintain customer service platforms to achieve effective service delivery.
• Participate in vendor contract negotiations for all software and hardware purchased for the company and ensure all acquisition and maintenance contracts are favorable to the company.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance
• Champion information behavioral changes and digitization across the company so that data and information are valued, owned, appropriately managed, quality improved, and better exploited in a timelier manner
• Oversee monitoring and tracking of individual and departmental performance against established productivity and quality metrics
• Enhance the technical expertise of staff and ensure there's a systematic and adequate on the job training
• Keep updated with trends, changes, and best practices.

Qualifications, Skills & Attributes

• A Bachelor’s degree preferably in Computer Science, Information Technology, or an IT-related field.
• A Master’s degree in a Business related field is an added advantage
• Possess at least one professional IT qualification in either CISM or CISA or CCNA/P or ITIL or any other relevant certification.
• At least 8 years experience with not less than 3 years in a senior management position in a wide area network with recent responsibilities in IT infrastructure development.
• Experience in the design, implementation and commissioning of ERP systems will be a plus.
• Demonstrate an understanding and appreciation for all aspects of IT through progressive involvement in the application of ICT to business processes.
• Creates customer-focused transformation projects and develops customer-centric products
• Learns from a large network of friends, associates, and mentors
• Focuses on the ‘why’ of technology
• Builds high-achieving cross-functional teams
• Proven ability to quickly grasp business risks and make sound decisions
• In-depth knowledge of applicable laws and regulations as they relate to ICT